Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Ava Walter

Fort Myers

Summary

Dynamic Operations Manager with a proven track record at Ultimate Ninjas Academy, excelling in customer service and team collaboration. Spearheaded operational improvements, enhancing productivity and compliance. Passionate about employee training and guest relations, I thrive in fast-paced environments, ensuring exceptional experiences and satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Operations Manager

Ultimate Ninjas Academy
Fort Myers
02.2025 - Current
  • Developed and implemented operational procedures to meet quality standards.
  • Conducted regular reviews of policies for continuous improvement opportunities.
  • Analyzed daily reports to identify trends in production performance.
  • Ensured compliance with safety regulations, maintaining a safe work environment.
  • Resolved customer complaints promptly, optimizing satisfaction levels.
  • Directed operations staff through guidance and training to achieve company objectives.
  • Supervised daily employee workflow, maximizing productivity and quality.
  • Collaborated with management on strategic planning initiatives.

Hostess/Busser

Duffys Sports Grill
Fort Myers
02.2024 - 01.2025
  • Greeted guests warmly, ensuring prompt seating and positive first impressions.
  • Verified reservations and communicated wait times to customers effectively.
  • Assisted in restaurant preparation for opening and closing shifts.
  • Handled cash payments, reconciling daily transactions accurately.
  • Provided menus to customers while addressing inquiries and assisting with special requests.
  • Performed light cleaning duties, maintaining a tidy environment by wiping tables and sweeping floors.
  • Managed phone calls and operated the register efficiently during busy periods.
  • Bussed tables and prepared to-go orders to support operational flow.

Sales Associate

The Copper Closet
Estero
07.2023 - 01.2025
  • Executed cashier duties, accepting payments and issuing receipts accurately.
  • Managed inventory by restocking shelves to ensure optimal stock levels.
  • Provided detailed product, price, and service information to customers.
  • Conducted regular inventories to monitor and maintain stock levels.
  • Maintained store cleanliness, including floors, windows, and displays.
  • Processed returns, exchanges, and refunds following company policies.
  • Greeted customers warmly and ensured top-notch customer service.

Server

Pinocchio's Italian Eatery
Fort Myers
02.2022 - 02.2024
  • Monitored dining room for cleanliness and proper setup at all times.
  • Ensured courteous, efficient service to each guest.
  • Uphold high sanitation standards in compliance with health regulations.
  • Maintained knowledge of daily specials, new menu items, and promotions.
  • Followed health safety guidelines during food preparation and service.
  • Responded promptly to guest inquiries and complaints professionally.
  • Processed cash transactions accurately according to company procedures.
  • Assisted in training new servers to enhance team performance.

Education

High school -

Fort Myers High School
Fort Myers, FL
05-2025

Associate of Arts - Psychology

FSW
8099 College Parkway
05-2025

Skills

  • Customer service
  • Team collaboration
  • Sales and marketing
  • Guest relations
  • Employee training
  • Business management

Certification

  • Food Handler Certification
  • CPR Certification
  • Food Safety Certification
  • Driver's License, 03/01/23, 02/28/31

Affiliations

  • Honors College at FGCU
  • Varsity weightlifting and lacrosse throughout high school
  • AP and College classes during High School

Timeline

Operations Manager

Ultimate Ninjas Academy
02.2025 - Current

Hostess/Busser

Duffys Sports Grill
02.2024 - 01.2025

Sales Associate

The Copper Closet
07.2023 - 01.2025

Server

Pinocchio's Italian Eatery
02.2022 - 02.2024

High school -

Fort Myers High School

Associate of Arts - Psychology

FSW

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