Ava Warren
Hodgenville,KY
Summary
Detail-oriented individual with experience in banking and hospitality. Skilled in time management, cash handling, and team collaboration, contributing to improved workflow efficiency and customer satisfaction. Eager to leverage expertise to enhance operational effectiveness.
Overview
1
1
year of professional experience
Work History
Teller/Receptionsist
Lincoln National Bank
Hodgenville, Kentucky
08.2025 - Current
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and service requests.
- Maintained cash drawer accuracy through daily balancing.
- Promoted bank products and services to enhance customer satisfaction.
- Adhered to security protocols to protect customer information.
- Collaborated with team members to improve workflow efficiency.
- Provided training support to new tellers on operational tasks.
- Resolved customer issues promptly, ensuring a positive experience.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Answered customer inquiries regarding bank products and services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Explained account information to customers in detail as needed.
- Delivered exceptional service to customers in person or over telephone.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Server
Deez Butts BBQ
Elizabethtown, Kentucky
01.2025 - 07.2025
- Delivered friendly and efficient service to enhance customer dining experience.
- Assisted in managing food orders and ensuring timely delivery to tables.
- Maintained cleanliness and organization of dining area and serving stations.
- Collaborated with kitchen staff to communicate special requests and dietary needs.
- Processed customer payments accurately using point-of-sale system.
- Educated customers on menu items, specials, and beverage pairings.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Followed safety and health regulations while handling food and beverages.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Prepared drinks according to standard recipes.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Prepared checks, itemizing total meal costs and taxes.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Education
High School Diploma -
LaRue County High School
Hodegnville Ky05-2026
Skills
- Customer service
- Communication skills
- Cash handling
- Time management
- Conflict resolution
- Team collaboration
- Sales promotion
- Attention to detail
- Problem solving
- Excellent time management skills
- Listening and comprehension
- Strong work ethic
- Confidentiality and discretion
- Positive
- Stress tolerance
- Cash handling expertise
- Cheerful
- Transaction processing
- Problem resolution
- Health regulations compliance
- Training support
- Cleanliness standards
- Price memorization
- Sales expertise
- Upselling techniques
- Hospitality service expertise
- Item promotion
- Safe food handling
- Food running
- Food safety
- Positive reinforcement
- Critical thinking
- Positive and professional
- Reliability
References
References available upon request.
Timeline
Teller/Receptionsist
Lincoln National Bank
08.2025 - Current
Server
Deez Butts BBQ
01.2025 - 07.2025
High School Diploma -
LaRue County High School