Morgan Savage
Wilbarger General Hospital
Odell,TX
7
years of professional experience
Detail-Oriented Front Office Professional experienced in enhancing customer satisfaction through effective appointment scheduling and data management. Managed high-volume environments with efficiency while demonstrating strong communication skills and organizational abilities. Focused on delivering results and adapting to changing needs as a collaborative team player.
Work History
Receptionsist
3 Years 9 Months- Managed patient check-in and appointment scheduling, ensuring efficient front desk operations.
- Assisted patients with inquiries, providing excellent customer service and support.
- Maintained accurate patient records in electronic health systems, ensuring data integrity and confidentiality.
- Coordinated communications between departments, enhancing workflow and information sharing.
- Developed streamlined processes for managing incoming calls, improving response times and patient satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to the correct offices.
- Kept reception area clean and neat to give visitors a positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Sales/Marketing Associate
3 Years 6 Months- Analyzed market trends and customer data to inform strategic decisions.
- Developed and executed digital marketing campaigns to enhance brand visibility.
- Managed social media platforms, increasing engagement through targeted content creation.
- Collaborated with cross-functional teams to optimize marketing strategies and initiatives.
- Conducted customer surveys to gather feedback, using insights to improve future marketing strategies.
- Wrote engaging and successful marketing, advertising, and website copy.
Education
High School Diploma
Skills
Appointment scheduling
Data entry
Phone etiquette
Database management
Communication skills
Client management
Organization skills
Time management
Multi-tasking communication
Mail handling
Timeline
Receptionsist
Wilbarger General Hospital
01.2023 - CurrentRead More
Sales/Marketing Associate
Vernon Auto Group
04.2019 - 10.2022Read More
Mabank High School
High School Diploma
Read More