Ava Winslow
Hermosa Beach,CA
Summary
EXAMPLE: Accomplished Senior Account Representative at ISN Software Corp., adept in sales presentations and data-driven decision-making. Spearheaded partnership growth, leveraging team training expertise to mentor junior staff and enhance client service. Proven track record in driving new business opportunities and fostering global client relationships, showcasing exceptional leadership and strategic sales skills.
Overview
9
9
years of professional experience
Work History
Senior Account Representative
ISN Software Corp.
Hermosa Beach, CA
01.2024 - Current
- Manage the partnership growth and service of key client accounts, including invoicing and collections
- Drive new business growth through prospecting new opportunities, assessing potential customer needs to develop a unique sales strategy, and deliver sales overviews/product demonstrations
- Deliver formal business proposals to prospective clients' executive leadership teams
- Facilitate meetings with existing and prospective clients through various mediums (virtual, in-person, etc.)
- Lead planning and execution of executive review meetings with client leadership to review partnership progress, data analysis, benchmarking, and develop goals for the upcoming year
- Represent ISN at external events and meetings with existing and potential customers
- Mentor and support junior team members across the organization
- Liaise with international offices and cross-functional teams to support large clients in global landscapes
Account Representative
ISN Software Corp.
Dallas, TX
07.2022 - 12.2023
- Proactively service and support clients and their contracted business partners
- Conduct regular client meetings including trainings and recurring meetings (typically a monthly cadence)
- Drive growth in ISN's client network through prospecting efforts including calls, emails, and scheduling new business meetings
- Participate in the planning and execution of ISN events (ex: industry roundtables, CONNECT conference, etc.)
- Support internal teams to execute projects driving company initiatives
Senior Associate
ISN Software Corp.
Dallas, TX
07.2021 - 07.2022
- Manage global relationships with several of the world’s largest manufacturing leaders in the chemicals & coatings space
- Participate in the recognition and development of business efficiencies and process improvement initiatives
- Effectively managed several competing priorities internally and externally while delivering measurable results towards service excellence
Business Development Associate
ISN Software Corp.
Dallas, TX
09.2020 - 08.2021
- Field incoming support inquiries from ISN's contractor customers (70,000+ companies) through several mediums, including email, phone call, meetings (in person and virtual), and live chat
- Collaborate with ISN's global office representatives to ensure accurate and efficient support to customers in regions including Latin America, EMEA, APAC, etc.
- Expertly understand and navigate ISN's comprehensive suite of tools and services to ensure exceptional customer support
Team Lead & Staff Trainer
North Italia
Leawood, KS
06.2015 - 09.2020
- Completed corporate certification to confirm recognition as a Lead Trainer and Leader among staff.
- Responsible for teaching new team members guest experience best practices, food and beverage knowledge, company standards, and safety
- Lead "front of house" teams (Hostess, Back-Servers, Servers) to ensure restaurant operation efficiency and support guest experience
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Education
Bachelor of Science - Business Marketing
University of Kansas
Lawrence, KS05.2020
Skills
- EXAMPLE: Call center experience
- EXAMPLE Sales Presentations
- EXAMPLE Data-driven decision-making
- EXAMPLE Team Training
Timeline
Senior Account Representative
ISN Software Corp.
01.2024 - Current
Account Representative
ISN Software Corp.
07.2022 - 12.2023
Senior Associate
ISN Software Corp.
07.2021 - 07.2022
Business Development Associate
ISN Software Corp.
09.2020 - 08.2021
Team Lead & Staff Trainer
North Italia
06.2015 - 09.2020
Bachelor of Science - Business Marketing
University of Kansas
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