Ava Wynn
Kyle,TX
Summary
Dedicated healthcare professional who views this field as a vocation to empower and support others. With nearly five years of experience in high volume mental health reception and client intake, I am skilled in communication, rapport-building, and guiding individuals through complex processes. I bring strengths in patient advocacy, crisis support, interdisciplinary collaboration, and coordinating seamless communication between clients and providers. Known for my compassion, patience, and ability to stay organized under pressure, I am a fast learner who consistently contributes positively to any team.
Overview
6
6
years of professional experience
Work History
Marketing Lead & Referral Coordinator
Balanced Counseling
San Antonio, USA
05.2023 - Current
- Managed high-volume client intakes, verifying eligibility, processing referrals, and ensuring timely follow-through.
- Strengthened communication across interdisciplinary teams including doctors, nurses, and behavioral health clinicians.
- Guided clients through multi-step processes with professionalism and clarity.
- Used CRM tools and tracking systems to maintain accuracy and meet deadlines.
- Exceeded expectations through persistence, organization, and problem-solving.
Hospitality Specialist
Alibi Social Club
Austin, USA
05.2023 - 04.2025
- Managed high-volume guest interactions with strong customer service.
- Maintained accuracy and speed under pressure.
- Strengthened communication and relationship-building skills.
Receptionist
Balanced Counseling
San Antonio, USA
05.2020 - 04.2023
- Served as the first point of contact for all clients, delivering strong phone-based communication and guiding individuals through intake and scheduling—skills directly applicable to admissions support.
- Managed high volumes of calls, emails, and inquiries with accuracy and a customer-first approach.
- Verified insurance, processed documentation, and maintained organized workflows in a fast-paced environment.
- Built rapport quickly with clients, ensuring they felt informed, supported, and confident throughout the process.
Waitress
Flying Saucer Draught Emporium
San Antonio, USA
01.2021 - 12.2022
- Delivered excellent customer service in a high-volume setting.
- Increased sales by promoting specials and memberships.
- Demonstrated reliability and teamwork.
Education
Bachelor of Arts - Psychology, Communications
Texas State University
San Marcos, TXSkills
- Administrative and professional coordination
- Trauma-informed communication
- Interdisciplinary collaboration
- Mental health care coordination
- Intake processing and referral management
- Electronic documentation and record accuracy
- Proficient in CRM and EHR systems, such as TherapyNotes, Athena, etc
- Google Workspace and Microsoft Office Suite
- Community Resource Navigation & Outreach
- Detail-oriented data entry and documentation
- Relationship building and family support
- Customer service with a patient-centered approach
- HIPAA regulations
- Medical scheduling
Accomplishments
- Dean’s Honor Roll (2021–2023)
- Expanded referral network and increased new patient appointments by 30% through proactive outreach.
Volunteer Experience
- Legend Oaks Healthcare & Rehabilitation, 08/01/23, Present, Completed 100+ hours assisting staff and supporting long-term care residents.
- One Heartland at San Antonio Wellness & Rehabilitation, 08/01/17, 05/01/18, Completed 50+ hours supporting recreational and wellness programming.
Timeline
Marketing Lead & Referral Coordinator
Balanced Counseling
05.2023 - Current
Hospitality Specialist
Alibi Social Club
05.2023 - 04.2025
Waitress
Flying Saucer Draught Emporium
01.2021 - 12.2022
Receptionist
Balanced Counseling
05.2020 - 04.2023
Bachelor of Arts - Psychology, Communications
Texas State University