Summary
Overview
Work History
Education
Skills
Timeline
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Ava Zikmund

Westland,MI

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively.

Offering a positive attitude and a genuine interest in helping others. Ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

American Jetway Corporation
10.2024 - 05.2025
  • Assisted customers with inquiries and product information to enhance satisfaction.
  • Collaborated with team members to resolve complex customer issues efficiently.
  • Learned company policies and procedures to provide accurate support to clients.
  • Engaged in training sessions to improve product knowledge and customer handling skills.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Trained in positive phone etiquette and transferring calls.

Education

Wayne Memorial High School
Westland, MI

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Fast Learning
  • Computer proficiency
  • Microsoft Excel

Timeline

Customer Service Representative

American Jetway Corporation
10.2024 - 05.2025

Wayne Memorial High School

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