Ava Grace Hiller
Terre Haure ,IN
Summary
Dynamic and adaptable professional with a strong work ethic and exceptional customer service skills. Proven ability to engage guests and resolve issues swiftly, enhancing satisfaction. Experienced in cash handling and upselling techniques, consistently driving sales while maintaining a positive and professional demeanor in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Server
Wings Etc
03.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
CETS Assistant
Indiana State Univesity
08.2023 - 12.2024
- Promoted digital literacy among students by guiding them in using various software programs.
- Improved user satisfaction by providing timely technical assistance to faculty, staff, and students.
- Handled lab equipment, cleaned keyboards, monitors, and disk drives.
- Enhanced computer lab efficiency by maintaining and troubleshooting hardware and software issues.
- Provided support during special events requiring computer lab usage, ensuring seamless setup and operation throughout the event duration.
- Facilitated workshops for users on relevant topics such as cybersecurity, data management, and software utilization.
- Diagnosed hardware problems and fixed faults or contacted appropriate repair service.
- Collaborated with IT department to implement new technology solutions for improved lab functionality.
- Patched software and installed new versions to eliminate security problems and protect data.
- Managed user accounts, ensuring secure access to network resources and safeguarding sensitive data.
Sales Associate
Hollister
12.2022 - 08.2023
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Host/Server
Burger Haus
05.2022 - 12.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
Bachelor In Professional Writing In Marketing - English
Indiana State University
Terre Haute, IN08.2025
Skills
- Strong work ethic
- Professional appearance
- Strong Writing Skills
- Deadline oriented
- Social media proficiency
Languages
Spanish
Professional Working
Timeline
Server
Wings Etc
03.2025 - Current
CETS Assistant
Indiana State Univesity
08.2023 - 12.2024
Sales Associate
Hollister
12.2022 - 08.2023
Host/Server
Burger Haus
05.2022 - 12.2024
Bachelor In Professional Writing In Marketing - English
Indiana State University
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