Avalyn Ridout
Hillsboro,OH
Summary
Front desk professional leading daily reception operations, schedule coordination, team support, and insurance verification in a busy service environment. Coached 6+ front-desk staff per week, resolved 10+ issues per day, organized 1+ schedules per week and coverage, and kept guest or patient flow moving with clear communication and steady prioritization. Strengthens service quality by balancing people leadership with accurate administrative execution.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
The Dermatology Group
10.2025 - Current
- Coordinate 75-150 patient appointments daily while keeping schedules organized and wait times manageable.
- Process payments accurately and efficiently to support smooth front-desk financial transactions.
- Verify insurance coverage and follow up on claims to support accurate billing and payment processing.
- Maintain accurate patient records in the electronic health record system and uphold HIPAA compliance and confidentiality procedures.
- Deliver professional customer service that creates a welcoming environment for patients and supports positive visit experiences.
- Coordinate referrals and assist with patient service requests to keep front-office operations moving efficiently.
Front Desk Lead
AVEDA FREDRIC'S INSTITUTE
12.2023 - 05.2025
- Managed 75 guest check-ins daily while keeping front desk traffic organized and welcoming.
- Coached team members on service standards and front desk procedures to improve day-to-day performance.
- Coordinated appointment scheduling and daily coverage to match staffing with business needs.
- Delivered Aveda rituals and professional guest service to create a consistent front desk experience.
- Processed payments accurately and kept the desk organized for smooth transaction flow.
- Maintained daily desk operations and supported clear communication across the front desk team.
Sales Associate
Hand and Stone Massage and Facials Spa
05.2023 - 11.2023
- Promoted membership programs to clients and explained service options to support recurring sales.
- Managed appointment scheduling, spa bookings, and calendar changes to keep daily operations running smoothly.
- Delivered exceptional customer service by greeting clients, answering phone inquiries, and maintaining a welcoming front desk.
- Handled upselling, gift card sales, and payment processing during client visits to support revenue opportunities.
- Worked flexible weekend hours and maintained a positive, competitive attitude in a fast-paced spa setting.
Education
Business - Healthcare Management
University of Cincinnati
Cincinnati, OH12-2027
Highschool - undefined
Little Miami High School
Morrow, OH05-2024
Skills
Appointment scheduling
Patient flow coordination
Insurance verification
Electronic health record documentation
Payment processing
Customer service
HIPAA compliance
Patient service experience
Team leadership
Referral coordination
Claims follow-up
Medical billing
Medical records management
Confidentiality procedures
Timeline
Patient Service Representative
The Dermatology Group
10.2025 - Current
Front Desk Lead
AVEDA FREDRIC'S INSTITUTE
12.2023 - 05.2025
Sales Associate
Hand and Stone Massage and Facials Spa
05.2023 - 11.2023
Highschool - undefined
Little Miami High School
Business - Healthcare Management
University of Cincinnati