Ava Miné Gomez
Dunellen,NJ
Summary
Driven professional with proven expertise in team leadership and complex problem-solving, honed at Petrucci's Ice Cream Shop. Demonstrated ability to enhance customer satisfaction and resolve conflicts, ensuring high-quality service delivery. Skilled in verbal and written communication, with a track record of improving team performance through effective time management.
Overview
3
3
years of professional experience
Work History
Ice Cream Scooper/Jr. Manager
Petrucci's Ice Cream Shop
06.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Cashier/Sales Associate
Footlocker, Footlocker
08.2023 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Volunteer
Mixed Arts Summer Program
07.2021 - 08.2021
- Assisted young children in learning to read music, learn a new instrument, and adapt group and leadership skills in new environments.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to effectively help students improve their skills on their preferred instrument.
- Created a safe environment for children by positively encouraging them within their individual learning styles
Education
Associate of Arts - Music
Middlesex College
2600 Woodbridge Ave, Edison, NJ 0883706.2026
High School Diploma -
Dunellen High School
Dunellen, NJ07.2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Cashier/Sales Associate
Footlocker, Footlocker
08.2023 - 07.2024
Volunteer
Mixed Arts Summer Program
07.2021 - 08.2021
Ice Cream Scooper/Jr. Manager
Petrucci's Ice Cream Shop
06.2021 - Current
Associate of Arts - Music
Middlesex College
High School Diploma -
Dunellen High School
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