Avani Broussard
Emporia,VA
Summary
Detail-oriented Patient Service Representative experienced in managing patient records and scheduling appointments using EPIC. Known for effective problem-solving and communication skills, contributing to enhanced patient experiences and operational efficiency within healthcare settings.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Patient Service Representative
Bon Secours Mercy Health
Colonial Heights, Virginia
11.2024 - Current
- Provided friendly assistance to patients during check-in and appointment scheduling.
- Managed patient records using electronic health record systems efficiently in EPIC.
- Coordinated communication between patients and healthcare providers effectively.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with scheduling follow-up appointments according to provider availability.
Patient Access Representative
VCU Health
Richmond, Virginia
06.2023 - 10.2024
- Greeted patients and verified insurance information during registration process.
- Scheduled appointments using VCU Health's electronic EPIC health record system.
- Handled patient inquiries and resolved issues efficiently and professionally.
- Answered phones promptly in a professional manner.
Customer Service Representative
Maximus
Chesterfield, VA
06.2020 - 06.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and updated information in the system.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ 09.2025 - 11.2025
Greensville County High School
Emporia , VASkills
- Health care management
- Electronic health records
- Patient scheduling
- Customer service
References
References available upon request.
Timeline
Bachelor of Science - Health Administration
University of Phoenix
09.2025 - 11.2025
Patient Service Representative
Bon Secours Mercy Health
11.2024 - Current
Patient Access Representative
VCU Health
06.2023 - 10.2024
Customer Service Representative
Maximus
06.2020 - 06.2023
Greensville County High School