Avantae Lesane
Hamden,CT
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Dicks Sporing Goods
03.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Restaurant Worker
SUBWAY®Restaurants
09.2022 - 03.2023
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Discussed menu items with customers and suggested promotional items to increase sales.
Youth Advisor
O'Keefe Center
06.2022 - 09.2022
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Provided key emotional support to special needs youth.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
Camp Counselor
Christian Tabernacle Church Of God
06.2021 - 09.2021
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
Education
Psychology
Morgan State University
Baltimore, MD05.2026
High School Diploma -
Hamden High School
Hamden, CT06.2021
Skills
- Microsoft PowerPoint
- Credit Card Payment Processing
- Customer Relations
- Business Development Understanding
- Sales Expertise
- Microsoft Excel
- Stocking and Replenishing
- Retail Sales Customer Service
- Trained in Salesforce
- Computer Proficiency
- Order Fulfillment
- Microsoft Word
Timeline
Customer Service Representative
Dicks Sporing Goods
03.2023 - Current
Restaurant Worker
SUBWAY®Restaurants
09.2022 - 03.2023
Youth Advisor
O'Keefe Center
06.2022 - 09.2022
Camp Counselor
Christian Tabernacle Church Of God
06.2021 - 09.2021
Psychology
Morgan State University
High School Diploma -
Hamden High School