Avante Cattenhead
Oak Creek,Wisconsin
Summary
Highly-motivated hard working employee with desire to take on new challenges. Excellent customer service skills strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, And I’m devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Crew Trainer
Chic-Fil-A
Oak Creek, Wisconsin
10.2023 - 10.2026
- Instructed new team members on correct procedures for operations.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Provided constructive feedback and one-on-one coaching to employees.
- Stayed up to date on requirements of all team positions to optimize training.
- Ensured that all safety protocols were followed during training sessions.
- Encouraged open communication between trainees and management throughout the learning process.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Assisted management in developing strategies to improve customer service standards.
- Documented performance, safety, and customer service needs to improve operations.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
Scheduling Coordinator
Meijer
Oak Creek, WI
05.2022 - 10.2023
- Instructed new team members on correct procedures for operations.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Maintained up-to-date records of all employees' training progress and certification status.
- Demonstrated proper use of equipment, ensuring safety and efficiency.
- Assessed trainee competencies, certifying those ready for customer interaction.
- Led by example, upholding company policies and exemplifying desired behaviors.
- Provided ongoing mentorship to crew members, enhancing team performance.
- Coordinated team schedules for Meijer store departments
- Tracked attendance, call-offs, and coverage requests
- Communicated schedule updates to team members and department leaders
- Maintained confidential employee records and schedule files
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Provided support in resolving scheduling conflicts between employees.
- Organized training sessions on proper scheduling techniques for new hires.
Crew Trainer
Wendy's
Jersey city, Nj
08.2019 - 12.2020
- Instructed new team members on correct procedures for operations.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Provided constructive feedback and one-on-one coaching to employees.
- Stayed up to date on requirements of all team positions to optimize training.
- Ensured that all safety protocols were followed during training sessions.
- Assisted management in developing strategies to improve customer service standards.
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Manager in training
Cashier
Buffalo Wild Wings
Oak Creek, WI
12.2021 - 05.2022
- Processed guest payments through point-of-sale system at Buffalo Wild Wings.
- Greeted guests and answered questions about menu items and promotions.
- Communicated food and drink orders to kitchen and bar staff.
- Supported dine-in, takeout, and pickup service during busy periods.
- Resolved guest concerns with calm, friendly service.
- Maintained clean, organized front counter and cashier area.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Crew Member
McDonald's
Jersey city, NJ
07.2016 - 08.2019
- This was my first job and the job that pretty much started my beginning experiences in customer service/ food service.
- Greeted customers and took accurate orders at McDonald's front counter.
- Assembled burgers, fries, and drinks for dine-in and takeout orders.
- Prepared menu items following McDonald's food safety and quality standards.
- Cleaned dining areas, equipment, and workstations throughout McDonald's shifts.
- Supported drive-thru service by relaying orders and packaging meals.
- Handled cash register transactions and processed customer payments.
- Replenished condiments, cups, and supplies across service and kitchen areas.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Education
Innovation high school
Jersey city, NJSkills
- 10 years of experience in customer service
- Smart worker
- Fast learner
- Great at multitasking
- Great at teamwork
- Reliable and dedicated
- Great at solving problems
- Hard worker with grit and perseverance
- Great adaptation
- Well mannered
- Well spoken
- Intelligent
- Well groomed
- Great listener and communicator
- Fun and outgoing personality
Hobbies and interests
I really enjoy playing video games, anime, music and pop culture overall and eating good food. Editing and content creating has been one of my biggest interest but everyday I like to learn something new or teach someone something. Getting to meet and understand new people is something that also interests me.
Timeline
Crew Trainer
Chic-Fil-A
10.2023 - 10.2026
Scheduling Coordinator
Meijer
05.2022 - 10.2023
Cashier
Buffalo Wild Wings
12.2021 - 05.2022
Crew Trainer
Wendy's
08.2019 - 12.2020
Crew Member
McDonald's
07.2016 - 08.2019
Innovation high school