Avante Cross
Orlando
Summary
Security professional with proven track record in transportation security, adept at safeguarding passenger and cargo safety. Known for fostering teamwork and achieving operational efficiency, adaptable to dynamic environments. Proficient in threat assessment and regulatory compliance, dependable and flexible in meeting security needs.
Overview
12
12
years of professional experience
Work History
Transportation Security Officer (TSO)
Department Of Homeland Security (MCO)
Orlando, FL
06.2023 - Current
- Conducted security screenings of passengers, baggage, and cargo at airport checkpoints in accordance with Transportation Security Administration (TSA) regulations.
- Operated X-ray machines, metal detectors, and explosive detection equipment to identify prohibited items and potential threats.
- Implemented thorough inspection procedures while maintaining professionalism and courtesy to ensure a positive passenger experience.
- Assisted passengers with special needs and addressed inquiries regarding security protocols and procedures.
- Collaborated with fellow officers and law enforcement agencies to respond effectively to security incidents and emergencies.
- Participated in regular training sessions to stay updated on evolving security protocols and enhance proficiency in security techniques.
- Grade: D
- Hours per week: 32
Account Executive
Prestige Business Solutions, inc.
Maitland, FL
10.2022 - 01.2023
- Promoted the value of the customer loyalty program, leading to a 12% out-performance of sign-up targets.
- Ensured customers received quality customer service, reducing the likelihood of negative customer reviews by 55%.
- Collaborated with 20+ sales representatives, ensuring all team members felt equipped with information to succeed.
- Attended job training events, including courses, symposiums, and workshops that improved job performance by 25%.
- Hours per week: 60
Cashier
Circle K
Orlando, FL
02.2022 - 08.2022
- Checked to ensure that appropriate changes were made to resolve customers' problems.
- Compared disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Answered customers' questions and provide information on procedures or policies.
- Assisted with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
- Assisted customers by providing information and resolving their complaints.
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
- Calculated total payments received during a time period and reconcile this with total sales.
- Hours per week: 45
31B - Military Police Officer
514th Military Police Company
Winterville, NC
12.2013 - 12.2019
- Effectively communicated with other soldiers and commanding officers during high-stress situations.
- Delivered security on an immediate response basis, helped reduce risk.
- Executed maverick patrols and was apart the quick reaction force in assistance to Operation Enduring Freedom.
- Conducted inspections of military and non-military vehicles arriving at the base.
- Coordinated duties with previous and subsequent shifts to ensure consistency.
- Greeted visitors to the base and issued passes.
- Prepared incident and accident reports as necessary.
- Responded to inquiries in person and over the phone.
- Provided security for special military events.
- Prepared daily logs of all visitors to the base.
- Hours per week: 60
Education
Technical or occupational certificate - Creative Writing
Full Sail University
Winter Park, FL09-2022
High school diploma or equivalent - College Prep
Gates County Senior High
Gatesville, NC06-2011
Skills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Team development
- Security equipment operation
- Surveillance monitoring
- Incident reporting
- Security station experience
- Customer relations skills
- Threat management
- Operations management
Language skills
English
Spoken: Advanced | Written: Advanced | Read: Advanced
Timeline
Transportation Security Officer (TSO)
Department Of Homeland Security (MCO)
06.2023 - Current
Account Executive
Prestige Business Solutions, inc.
10.2022 - 01.2023
Cashier
Circle K
02.2022 - 08.2022
31B - Military Police Officer
514th Military Police Company
12.2013 - 12.2019
High school diploma or equivalent - College Prep
Gates County Senior High
Technical or occupational certificate - Creative Writing
Full Sail University