Avarus Thornton
San Antonio,TX
Summary
Dynamic Shift Manager at McDonald's Restaurant with proven expertise in team leadership and customer service. Successfully trained staff, enhancing service efficiency and compliance with safety standards. Skilled in cash handling and inventory management, consistently ensuring operational excellence in a high-volume environment. Committed to fostering a positive team culture and resolving conflicts effectively.
Overview
2
2
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
11710 N Interstate 35 San Antonio, TX
07.2024 - Current
- Oversaw daily operations and directed shifts for teams of 8–15 employees in a fast-paced restaurant setting.
- Facilitated training sessions for new employees on procedures, safety standards, and customer service expectations.
- Executed cash management register reconciliation and conducted safe counts with precision.
- Addressed customer concerns with professionalism to enhance service experiences.
- Ensured food safety, cleanliness, and compliance with company standards.
- Facilitated seamless workflow coordination between kitchen and front counter to enhance service efficiency.
- Assisted with tracking inventory levels, rotating stock, and placing supply orders.
Education
Bachelor of Computer Science - Cyber Security
Colorado Technical University
Colorado Springs, COSkills
Team Leadership
Customer Service & Conflict Resolution
Cash Handling & POS Systems
Staff Training & Development
Time Management
Inventory & Operations Coordination
Multitasking in High-Volume
Timeline
Shift Manager
McDonald's Restaurant
07.2024 - Current
Bachelor of Computer Science - Cyber Security
Colorado Technical University