Avary Austin
Pittsburgh,PA
Summary
Consistent, organized, and dedicated professional with experience in customer service and retail. I would like to utilize my skills in customer service and to also work for a company that provides staff with opportunities for professional growth and advancement.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Duquesne Light Company
Pittsburgh, PA
10.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
Allegheny Health Network
02.2022 - 09.2022
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Confer with customers by telephone to provide information about their medical information, products or services
- Resolve customers' service or billing complaints by performing activities such as adjusting bills.
Customer Service Representative
CVS Caremark
01.2020 - 01.2022
- Processed all of the customers’ mail order prescriptions
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Requested prescription information from healthcare providers to enable customers to receive their prescriptions by mail
- Confirmed that prescriptions arrived to the customers’ homes in a timely manner.
Customer Service Representative
Aetna
01.2017 - 01.2020
- Assisted customers with signing up for healthcare program incentives
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Provided information about the customers’ medical information, products or services
- Provided information about providers who were in network, and assist customers with scheduling appointments.
Sales Associate
Aldi
01.2017 - 01.2018
- Answered customers’ questions about the stores products
- Itemized and total customer merchandise selection at checkout counter
- Received payment by cash, check, credit cards, vouchers, or automatic debits
- Assisted customers by providing information and resolving their complaints.
Assistant Manager
KFC
01.2017 - 01.2018
- Performed various financial activities, such as cash handling, deposit preparation, and payroll
- Inspected supplies, equipment, and work areas to ensure efficient service
- Presented bills and accept payments
- Resolved customer complaints regarding food service.
Education
High School Diploma -
21CCCS
Downingtown, PA01.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Money handling abilities
- Complaint Handling
- Professional telephone demeanor
- Scheduling
- Administrative Support
References
References furnished upon request
Timeline
Customer Service Representative
Duquesne Light Company
10.2022 - 12.2023
Customer Service Representative
Allegheny Health Network
02.2022 - 09.2022
Customer Service Representative
CVS Caremark
01.2020 - 01.2022
Customer Service Representative
Aetna
01.2017 - 01.2020
Sales Associate
Aldi
01.2017 - 01.2018
Assistant Manager
KFC
01.2017 - 01.2018
High School Diploma -
21CCCS