Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Avel Fuentes

Gilberts,IL

Summary

Hardworking Automotive Technician with 30 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.

Overview

23
23
years of professional experience
1
1
Certificate

Work History

Automotive Service Manager

Integrity Repair Chicago
01.2022 - Current
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
  • In charge of diagnosing, servicing, and billing for all makes/model vehicles.

Automotive Service Manager

Chicago Car Center
10.2017 - 01.2022
  • Managed a team of automotive technicians, ensuring timely completion of repairs of all makes/model vehicles and adherence to quality standards.
  • Oversaw team of twenty six technicians with five high paced dealerships.

Automotive Mechanic

Integrity Auto Service
03.2010 - 10.2017
  • Improved customer satisfaction by providing timely and accurate diagnostics of vehicle issues.
  • Increased workshop efficiency by maintaining a clean and organized workspace.
  • Enhanced team productivity by collaborating with colleagues on complex repair jobs.
  • Reduced downtime for customers by completing automotive repairs in a timely manner.
  • Team leader of 6 additional technicians.

Automotive Mechanic

McGrath Audi
04.2008 - 03.2010
  • Enhanced team productivity by collaborating with colleagues on complex repair jobs.
  • Master Guild Technician
  • Improved customer satisfaction by providing timely and accurate diagnostics of vehicle issues.
  • Promoted to auto shop foreman in 2009.
  • Stayed up-to-date on industry advancements through regular participation in training programs and workshops.

Automotive Technician

Continental Audi
01.2001 - 04.2008
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
  • Master Guild Technician 2005.


Education

High School Diploma -

Schaumburg High School
Schaumburg, IL

Associate of Science - Automotive Mechanics

Universal Technical Institute of Illinois
Glendale Heights, IL
05.2000

No Degree - Audi Master Guild

Audi Fast Track Program
Buffalo Grove, IL

Skills

  • Service Department Operations
  • Customer Satisfaction
  • Scheduling
  • Employee Retention
  • Team Leadership
  • Budgeting-Cost Control
  • Billing
  • Insurance & Warranty Communications
  • Welding
  • Pipe Bending

Certification

  • Licensed Audi Master Guild
  • Automotive, Diesel, and Industrial Training

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Automotive Service Manager

Integrity Repair Chicago
01.2022 - Current

Automotive Service Manager

Chicago Car Center
10.2017 - 01.2022

Automotive Mechanic

Integrity Auto Service
03.2010 - 10.2017

Automotive Mechanic

McGrath Audi
04.2008 - 03.2010

Automotive Technician

Continental Audi
01.2001 - 04.2008

High School Diploma -

Schaumburg High School

Associate of Science - Automotive Mechanics

Universal Technical Institute of Illinois

No Degree - Audi Master Guild

Audi Fast Track Program

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Avel Fuentes