Avelina Bonwit
Forest Hill,MD
Summary
Motivated server and customer service representative with engaging personality and flexible approach. Upbeat, friendly and anticipating and responsive to customer needs in order to facilitate enjoyable guest experiences. Adaptable employee with 5+ years of expertise in customer service, team collaboration and conflict resolution.
Overview
2
2
years of professional experience
Work History
Server
Lemon N Ginger Asian Grille
08.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Lee's Landing Dock Bar
03.2023 - 08.2023
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Greek Village Restaurant & Lounge
07.2022 - 03.2023
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate of Science - Business Administration
Harford Community College
Bel Air05.2021
Skills
- Exceptional customer service
- High-volume dining
- Conflict and complaint resolution
- Team player
- Interpersonal and written communication
- Active Listening
- Memory retention
- Point of sale operation
- Upselling
- Analytical and Critical Thinking
- Proficiency with Toast, Clover, Adobe Acrobat and Illustrator, and Microsoft Word, PowerPoint, and Excel
Timeline
Server
Lemon N Ginger Asian Grille
08.2023 - Current
Server
Lee's Landing Dock Bar
03.2023 - 08.2023
Server
Greek Village Restaurant & Lounge
07.2022 - 03.2023
Associate of Science - Business Administration
Harford Community College
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