Aven Nordin
Albuquerque,NM
Summary
Proven Customer Service Representative at Cliffs Amusement Park, adept in problem-solving and active listening, enhanced customer loyalty through empathetic complaint resolution and efficient service order processing. Excelled in a high-stress environment, significantly contributing to team initiatives for improved business operations and customer satisfaction. Skilled in customer relations and sales expertise, consistently delivering top-tier service.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Cliffs Amusement Park
04.2023 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Education
General
Data Charter School
Albuquerque, NM05.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Money handling abilities
- Complaint Handling
- Product Knowledge
- Sales expertise
Additional Information
Volunteer at Uptown Church for three years and Sagebrush Community Church for one year. Help facilitate children's program on Sunday mornings for 6-12 year olds.
Timeline
Customer Service Representative
Cliffs Amusement Park
04.2023 - 10.2023
General
Data Charter School
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