Averi Bullinger
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and office requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Courier Runner/Receptionist Assistant
The Title Company
10.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Floor Salesman/Customer Service Representative
JCPenney
03.2020 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Hostess/Food Runner
MacKenzie River Pizza, Grill & Pub
11.2019 - 03.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Accommodated special seating requests for guests to enhance satisfaction.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Education
Associate of Arts - Early Childhood Education
Minnesota State Community And Technical College
Moorhead, MN03.2022
High School Diploma -
Community High School
Grand Forks, ND05.2019
Skills
- Running Errands
- Office Supplies and Inventory
- Documentation and Recordkeeping
- Merchandise Sales
- Computer Proficiency
- Customer Satisfaction
- Information Assistance
- Electronic Document Storage
- Customer Interaction
- Manage Files
- Bank Deposits
- Mail Management
- Answer Telephone Calls
Timeline
Courier Runner/Receptionist Assistant
The Title Company
10.2020 - Current
Floor Salesman/Customer Service Representative
JCPenney
03.2020 - 10.2020
Hostess/Food Runner
MacKenzie River Pizza, Grill & Pub
11.2019 - 03.2020
Associate of Arts - Early Childhood Education
Minnesota State Community And Technical College
High School Diploma -
Community High School