Averi McNeal
Joplin,MO
Summary
Hardworking, passionate, and dependable candidate. Who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and work with colleagues to meet a common goal.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
SalTea Sloth
04.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Front Desk Receptionist
Associates Of Dentistry
05.2017 - 08.2020
- I worked here in the summers while I was attending high school.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Increased guest retention by maintaining a welcoming and organized reception area.
Education
High School Diploma -
Galena High School
Galena, KS05.2020
Associate General Studies - Elementary Education
Crowder College
Webb City, MO05.2021
No Degree - Elementary Education
Missouri State University
Springfield, MO05.2024
Skills
- Consultative Sales
- Product Knowledge
- Paperwork Processing
- Client Relations
- Appointment Scheduling
- Complaint Resolution
Affiliations
- Cheerleading
- FCCLA
- Spanish Club
- Youth leader at Hope City since 2015
- Babysitting since I was 12
- Observations at Cecil Floyd Elementary for a year
- Observations at Stapleton Elementary
- Student teaching at Stapleton Elementary
Certification
Substitute
References
References available upon request.
Timeline
Customer Service Representative
SalTea Sloth
04.2021 - Current
Front Desk Receptionist
Associates Of Dentistry
05.2017 - 08.2020
High School Diploma -
Galena High School
Associate General Studies - Elementary Education
Crowder College
No Degree - Elementary Education
Missouri State University
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