Averie Newsome
Monroe,GA
Summary
Highly organized and driven employee with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service, Front Desk, Supervise Customers
RUSH Amusement Park
Athens, Georgia
10.2021 - Current
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Collected fees and payments.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Calculated billings and posted charges, reviewing charges with guests at checkout.
- Explained details regarding property to acclimate patrons to environment.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Reported facility and maintenance problems to appropriate personnel for immediate remediation.
- Responded swiftly to customer requests and other inquiries.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Customer Service, Food Service
Mitcham Farms
Oxford, Georgia
03.2020 - 12.2022
- Circulated kitchen area to receive work assignments and identify support tasks.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Cooked batches of food according to standard recipes.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Made food according to standard recipes with requested changes for customer satisfaction.
Food Service
138 Nutrition
Walnut Grove, Georgia
05.2021 - 09.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Prepared product according to standard recipes with requested changes for customer satisfaction.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Education
Current Student At Monroe Area High School - College Prep Classes/JROTC
Monroe Area High School
Monroe, GA05.2023
Skills
- Order and Refund Processing
- Understanding Customer Needs
- Customer Service and Assistance
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- POS Transactions
- Personable Demeanor
- Cash Counting
- Team-Oriented and Cooperative
Active JROTC
Current position is Flight Commander and participation in community service events.
Timeline
Customer Service, Front Desk, Supervise Customers
RUSH Amusement Park
10.2021 - Current
Food Service
138 Nutrition
05.2021 - 09.2021
Customer Service, Food Service
Mitcham Farms
03.2020 - 12.2022
Current Student At Monroe Area High School - College Prep Classes/JROTC
Monroe Area High School
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