AVERRY APPLE J. RAGUINDIN-RIVERA
Belleville,NJ
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Practice Manager/ Administrator
Riverview Healthcare Associates
Union City , NJ
01.2018 - 03.2022
- Assures compliance with healthcare organization and insurance (credentialling, insurance compliance)
- Negotiated contract with vendors
- Links medical staff with the office’s regulations
- In charge of coordinating proper medical billing and coding includes taking care of A/R Escalations and charge escalations
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Evaluated report data to proactively adjust and enhance operations.
- Maximized performance by monitoring daily activities and mentoring team members.
Biller and Coder, Riverview Healthcare Associate
Union City , NJ
07.2017 - 12.2017
- Properly codes services, procedures and diagnosis
- Manage insurance claims
- Prepares and sends invoice payments
Home Health Aide
Runamar Home Care
LAs Vegas , NV
08.2014 - 12.2014
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Followed nutritional plans to prepare optimal meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Developed rapport to create safe and trusting environment for care.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Supervised daily activities and provided assistance to staff.
Customer Service Representative
ICT
Manila
05.2001 - 12.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
Education
Bachelor of Science - Nursing
Our Lady of Fatima University
Philippines03.2004
Bachelor of Science - Agriculture
University of The Philippines
Philippines05.2001
Skills
- Scheduling and Coordinating
- Employee Coaching and Motivation
- Managing Employee Relations
- Contract Development and Management
- Performance Tracking and Evaluations
- Managing Operations and Efficiency
- Strategic Planning
- Administration and Reporting
- Project Management
- Staff Management
- Managing Appointments
- Timelines and Milestones
- Productivity Performance
- Budgeting and Resource Management
Affiliations
Certification
- Temporary Certified Nursing Assistant Certificate - April 2022
Timeline
Practice Manager/ Administrator
Riverview Healthcare Associates
01.2018 - 03.2022
Biller and Coder, Riverview Healthcare Associate
07.2017 - 12.2017
Home Health Aide
Runamar Home Care
08.2014 - 12.2014
Customer Service Representative
ICT
05.2001 - 12.2008
Bachelor of Science - Nursing
Our Lady of Fatima University
Bachelor of Science - Agriculture
University of The Philippines
- Temporary Certified Nursing Assistant Certificate - April 2022
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