Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Certification
Languages
Interests
Timeline
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Avery Anderson

Downingtown,PA

Summary

Outgoing Wireless Sales Associate offering two years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Mobile Expert

T-Mobile
11.2023 - Current
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
  • Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
  • Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
  • Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.

front desk

ACAC
06.2019 - 10.2019
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

stacker/deliverer

Ice Butler
05.2018 - 07.2018
  • Maintained a solid understanding of product specifications and storage requirements, ensuring proper handling and stacking procedures were always followed.
  • Stacked finished cases on pallets according to customer requests.
  • Inspected final packaging to certify fit to customer specifications.
  • Ensured workplace safety by adhering to proper lifting techniques and stacker equipment usage guidelines.
  • Supported warehouse operations by proactively participating in training sessions on safe stacker equipment operation and maintenance procedures.
  • Mitigated potential hazards within the work environment by consistently following established safety protocols while performing stacking duties.

Line

Chipotle
12.2017 - 04.2018
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Bachelor of Arts - Criminology

Penn State University
State College, PA
03-2026

Skills

  • Performance optimization strategies
  • Accessibility standards compliance
  • Cross-platform proficiency
  • Strong communication and interpersonal skills
  • Positive customer engagement
  • Sales and promotions
  • Sales records management
  • Retail metrics and goals
  • Goal driven
  • Loss prevention
  • Customer assistance
  • Team cooperation

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Awards

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Certification

  • Mobile Expert, T-mobile - November 2024- February 2025

Languages

English
Native or Bilingual
Spanish
Elementary

Interests

  • Electronics and Circuit Building
  • I participate in low-impact exercises to strengthen core muscles
  • Music
  • Martial Arts
  • Gym Workouts
  • Animal Care
  • I participate in various sports activities for physical activity, camaraderie, and personal growth

Timeline

Mobile Expert

T-Mobile
11.2023 - Current

front desk

ACAC
06.2019 - 10.2019

stacker/deliverer

Ice Butler
05.2018 - 07.2018

Line

Chipotle
12.2017 - 04.2018

Bachelor of Arts - Criminology

Penn State University

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