Jesse James Baker
Kapaa
Summary
Dynamic Mobile Expert with a proven track record at T-Mobile, excelling in mobile device management and enhancing customer satisfaction through expert advice. Demonstrated strong teamwork and communication skills, contributing to a positive work culture and boosting sales performance with tailored recommendations. Committed to optimizing user experiences and ensuring compliance with accessibility standards.
Overview
4
4
years of professional experience
Work History
Mobile Expert
T-Mobile
02.2023 - 06.2025
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
Cashier
Fun Factory
11.2021 - 07.2023
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
Education
High School Diploma -
Kapaa High School
Kapaa, HI05.2021
Skills
- Mobile device management
- Accessibility standards compliance
- Real-time communication features
- Mobile app monetization strategies
- Performance optimization strategies
Timeline
Mobile Expert
T-Mobile
02.2023 - 06.2025
Cashier
Fun Factory
11.2021 - 07.2023
High School Diploma -
Kapaa High School
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