Avery Bannon
Salt Lake City,UT
Summary
Dynamic Shift Manager with a proven track record at Einstein Bagels, excelling in team building and employee training. Expert in inventory management and customer service, I effectively resolved escalated issues and enhanced team performance through coaching. Proficient in Microsoft Excel and Outlook, I consistently met sales targets by implementing upselling techniques.
Overview
4
4
years of professional experience
Work History
Shift Manager
Einstein Bagels
West Jordan, Utah
05.2023 - Current
- Documented receipts, employee hours and inventory movement.
- Observed and monitored utilization of equipment.
- Provided coaching and guidance to team members when necessary to improve performance.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Assisted in resolving escalated customer service issues in a timely manner.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Trained new employees on company policies, procedures, and job responsibilities.
- Managed daily cash intake by counting out registers and tabulating profits.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
Shift Manager
Coldstone Creamy
West Jordan, UT
05.2021 - 05.2023
- Observed and monitored utilization of equipment.
- Provided coaching and guidance to team members when necessary to improve performance.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Taught staff upselling techniques to meet revenue targets.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Conferred with management and subordinates to resolve problems or complaints.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Trained new employees on company policies, procedures, and job responsibilities.
Education
High School Diploma -
Copper Hills High School
West Jordan, UT05-2024
Skills
- Team building
- Employee training
- Customer service
- Inventory management
- Sales analysis
- Effective communication
- Time management
- Microsoft outlook
- Microsoft Excel proficiency
Timeline
Shift Manager
Einstein Bagels
05.2023 - Current
Shift Manager
Coldstone Creamy
05.2021 - 05.2023
High School Diploma -
Copper Hills High School
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