Avery Bock
Saint Joseph
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction at Round Barn Brewery and Public House through exceptional service and efficient multitasking. My expertise in cash handling and fostering guest relationships, coupled with a strong work ethic, significantly contributed to seamless dining experiences.
Overview
3
3
years of professional experience
Work History
Server
Round Barn Brewery and Public House
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Host
Round Barn Brewery and Public House
06.2023 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Busser
Round Barn Brewery and Public House
10.2021 - 06.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
Education
No Degree -
St. Joseph High School
Saint Joseph, MI05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Order taking
- Guest service
Timeline
Server
Round Barn Brewery and Public House
08.2023 - Current
Host
Round Barn Brewery and Public House
06.2023 - 08.2024
Busser
Round Barn Brewery and Public House
10.2021 - 06.2023
No Degree -
St. Joseph High School
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