Avery Brown
Jeffersonville,IN
Summary
Dedicated receptionist coordinator with proven strengths in customer service, appointment scheduling, and effective communication. Committed to fostering a welcoming environment and enhancing resident experiences.
Overview
4
4
years of professional experience
Work History
Receptionist Coordinator
Vivera Senior Living Jeffersonville
Jeffersonville , IN
09.2022 - Current
- Greeted residents and visitors warmly to foster a welcoming environment.
- Managed incoming calls and directed inquiries to appropriate staff, enhancing communication flow.
- Coordinated appointment scheduling for residents and family meetings with efficiency.
- Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
- Assisted in resolving customer complaints or inquiries in a timely manner.
- Resolved customer issues with knowledgeable and friendly service, contributing to high satisfaction levels.
- Supported transitions for new residents, facilitating smooth move-in experiences and addressing concerns promptly.
- Provided support to residents during the move in process, addressing concerns promptly.
- Organized and maintained reception area, including ordering office supplies.
- Handled confidential documents securely according to organizational standards.
- Managed incoming and outgoing mail, packages, and deliveries.
- Provided assistance with organizing special events hosted by the organization.
- Supported other departments by fulfilling tasks on time.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Provided administrative support to the Marketing Manager on a daily basis.
- Collaborated with healthcare staff to ensure seamless communication across departments.
- Assisted in the preparation of resident welcome packets and information guides.
- Coordinated with maintenance to address resident maintenance needs. teams to address resident requests promptly.
Education
High School Diploma -
Jeffersonville High School
Jeffersonville, IN05-2024
Some College (No Degree) - undeclared
Indiana University Southeast
New Albany, IN08-2026
Skills
- Customer service
- Appointment scheduling
- Effective communication
- Conflict resolution
- Office management
- Document management
Timeline
Receptionist Coordinator
Vivera Senior Living Jeffersonville
09.2022 - Current
High School Diploma -
Jeffersonville High School
Some College (No Degree) - undeclared
Indiana University Southeast