Microsoft Excel
Bachelor of Science - Electronic Media
Texas State University
San Marcos, TX 08.2019 - Current
Avery Drewes
Student
San Marcos,TX
Summary
Driven student leveraging studies in Advertising and Media. Offers strong interpersonal and task prioritization skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Education
Skills
Multi-line phone proficiency
Advanced MS Office Suite
Filing and data archiving
Proofreading
Sorting and labeling
Resourceful
Scheduling
Bookkeeping
Hospitality service expertise
Dining area maintenance
Reservation coordination
Cash Handling
Problem-Solving
Attention to Detail
Cultural Awareness
Customer Relations
Conflict Resolution
Work History
Executive Assistant to the Chairman and CEO
Farmers Insurance Agency
Smithville, TX
08.2020 - 01.2021
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Organized and coordinated conferences and monthly meetings.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Filed paperwork and organized computer-based information.
- Took notes and dictation at meetings.
- Volunteered to help with special projects of varying degrees of complexity.
- Trained junior office staff in correct procedures and reporting requirements.
Hostess
Pao's Mandarin House
Lakeway, TX
09.2019 - 12.2019
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Concessionist/Usher
Cinemark
Austin, TX
09.2018 - 09.2019
- Maintained cleanliness of concession area, box office, lobbies, auditoriums, and restrooms.
- Maintained quality safe handling procedures for concessions purchased.
- Assisted film crew functions to enhance experience with picture and sound quality, temperature and lighting.
- Mentored new employees to provide training on proper execution of job responsibilities.
- Handled cash and processed payments, sorting bills and maintaining records of transactions.
- Responded to customer complaints to help resolve issues.
- Established rapport with new and recurring customers, remembering specific requests and providing specialty concessions for individuals.
- Enhanced transactions with thoughtful suggestions and upselling opportunities of loyalty cards and concession items to impact revenue.
Software
Microsoft Word
Microsoft Outlook
Google Docs
Google Sheets
Zoom
Timeline
Executive Assistant to the Chairman and CEO
Farmers Insurance Agency
08.2020 - 01.2021
Hostess
Pao's Mandarin House
09.2019 - 12.2019
Bachelor of Science - Electronic Media
Texas State University
08.2019 - Current
Concessionist/Usher
Cinemark
09.2018 - 09.2019