Summary
Overview
Work History
Education
Skills
Timeline
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Avery Elliston

Frisco,TX

Summary

Adept Customer Service Representative with a proven track record at Uhaul Moving And Storage, excelling in problem resolution and active listening. Skillfully managed high-stress situations, enhancing customer loyalty through empathetic service and efficient complaint handling. Expert in call management and account updating, significantly reducing wait times and fostering positive outcomes.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Uhaul Moveing And Storage
12.2022 - 04.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Diploma -

Reedy High School
Frisco, TX
05.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Money handling abilities
  • Payment Processing
  • Call Management
  • Order Processing
  • Account updating

Timeline

Customer Service Representative

Uhaul Moveing And Storage
12.2022 - 04.2024

High School Diploma -

Reedy High School

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Avery Elliston