Avery Gumm
Louisville,KY
Summary
Outback Steakhouse was an excellent place for a first job. Taught me how to excel in customer service and team collaboration. Enhanced guest satisfaction through effective seating management and proactive communication. Skilled in multitasking and maintaining a pristine dining environment, contributing to a seamless dining experience during peak hours.
Overview
1
1
year of professional experience
Work History
Host
Outback Steakhouse
Louisville, KY
06.2025 - 05.2026
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed call-ahead system to optimize seating efficiency.
- Assisted in training new hosts on operational procedures.
- Monitored dining area to maintain cleanliness and organization.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
Associate of Science - Diagnostic Medical Sonography
Jefferson Community And Technical College
Louisville, KYHigh School Diploma -
Atherton High School
Louisville, KY05.2026
Skills
Customer service
Team collaboration
Multitasking proficiency
Effective time management
Team player mentality
Professional appearance
Server support
Telephone reception
Table assignment coordination
Task prioritization
Front of house organization
Cleaning and sanitation
Phone etiquette
Interactive communication skills
Table bussing
Accomplishments
I went to Louisville Male High School for two years and transferred to Atherton High School. At Atherton, I played softball. Both of my years there, we won our district championship! My Junior year I made the All-District Team! My Senior year, it was Atherton softball’s first time going to the regional championship, and our softball teams first time in school history beating Male High School and Eastern High School. Softball taught me well on how to work as a team, and how to excel in stressful situations. I became a leader, so much that I have been asked to come back and help coach, and take over as head coach when I graduate college.
Timeline
Host
Outback Steakhouse
06.2025 - 05.2026
Associate of Science - Diagnostic Medical Sonography
Jefferson Community And Technical College
High School Diploma -
Atherton High School