Excel
Avery Harrison
Lexington,KY
Summary
I am an organized and dependable candidate who manages multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am a Detail-oriented team player with strong organizational skills. I can handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Hostess
Carsons Food And Drink
10.2023 - Current
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Opened and closed seating sections according to volume of guests.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Accommodated special seating requests for guests to enhance satisfaction.
- Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.
- Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
Fulfillment Associate
Astral
05.2023 - 09.2023
- Streamlined order processing by implementing efficient picking and packing techniques.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
Front of House Associate
Chic-Fil-A
09.2019 - 09.2021
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Adhered to strict health code standards by consistently maintaining cleanliness throughout the dining area.
- Enhanced customer satisfaction by providing exceptional service and timely seating arrangements.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Education
Accounting And Finance
University of Kentucky
Lexington, KY05.2027
High School Diploma -
Frederick Douglass High School
Lexington05.2023
Skills
- Special requests handling
- Management
- Guest Greeting and Seating
- Exceptional communication
- Phone Etiquette
- Event Coordination
- Efficient collaboration
- Front- and Back-of-House Coordination
- Hospitality service expertise
- Customer Service
- Bilingual: Spanish and English
Software
Languages
Spanish
Limited Working
Timeline
Hostess
Carsons Food And Drink
10.2023 - Current
Fulfillment Associate
Astral
05.2023 - 09.2023
Front of House Associate
Chic-Fil-A
09.2019 - 09.2021
Accounting And Finance
University of Kentucky
High School Diploma -
Frederick Douglass High School
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