AVERY HICKS
NORMAN,OK
Summary
Dynamic leader with a proven track record at Avery Hicks & Associates, excelling in organizational leadership and sales management. Achieved a 13% reduction in personnel turnover while enhancing employee development through innovative training programs. Skilled in D.I.S.C. Assessment training, fostering strong interpersonal relationships to drive business growth and client satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Internet Sales Agent
Landers Chevrolet of Norman
Norman, OK
05.2023 - Current
- Provided training and support for new Internet Sales Agents, sharing best practices and contributing to overall team success.
- Resolved customer complaints quickly and professionally by thoroughly investigating issues and proposing solutions that met both client expectations.
- Developed strong relationships with clients by promptly addressing their needs and concerns, resulting in repeat business.
- Increased online sales revenue by effectively managing over 40 incoming inquiries and providing high-quality customer service.
- Excelled at upselling additional products and services by understanding client needs and presenting relevant solutions that enhanced their overall experience.
President
Avery Hicks & Associates
Norman, OK
03.2019 - Current
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Utilizing D.I.S.C. Behavior Assessment to show sales and leadership teams how to capitalize on their specific personality traits that will enhance their overall performance in their jobs
- Reduced personnel turnover by 13% and promoted employee development by recruiting team-oriented candidates and implementing new training programs.
- Demonstrated exceptional knowledge in putting in strategies and processes that would ensure10-12% opportunity of increasing profits.
- Organized team-building exercises that resulted in better communication between employees and executive management.
- Promoted positive customer experience through day-to-day supervision of sales and leadership teams. By implementing customer-focused programs, complaints decreased by 8%.
- Involved in recruiting, hiring, and interviewing potential employees. Administered D.I.S.C. Assessment and interpreted results for management and potential candidates.
V.P. Of Business Development
Innovative Aftermarket Group
Norman, Oklahoma
01.2018 - 02.2019
- Consulted with Owners and General managers of Automotive Dealerships on a monthly basis to answer questions, resolve issues, and identify new strategies that could be implemented to encourage growth in sales of 15% or more.
- Responsible for the design and delivery of solutions for the sales and management team while providing them with guidance on meeting relevant sales goals.
- Served as point of contact for key accounts and ensured their satisfaction with service by routinely reassessing their needs and resolving any conflicts.
- Collaborated with senior executives to evaluate performance in regional areas and develop strategies to expand revenue generation by
- Worked with clients to find solutions according to specific needs and budgets, and grew the customer 12% base through excellent services.
- Developed new processes for employee evaluation that would help increase employee satisfaction and performance by 10%.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Project Management
General Dynamics Information Technology
3600 S. Macarthur Blvd, Oklahoma City, OK 73179
12.2016 - 12.2017
- Directed $2-5 million-proposal effort, contract award, site survey, and implementation of Basic Information Transfer Infrastructure (BITI) 2016.
- Managed (BITI) project for 11 different Air Force Bases.
- Oversaw project scopes, constraints, risks, and deadlines for each Air Force Base.
- Spearheaded hiring and negotiation of pricing for vendors for which lead to cost savings of 10%-12% at each Air Force Base.
- Coordinated weekly meetings with Point of Contact (POC) and Senior Management of each Air Force Base and discuss project completeness and scheduling issues. Our weekly meetings allowed us to complete 100% on time and 18% under budget.
- Initiated regular meetings on project budget, progress, and technical problems.
- Managed all aspects of processes that allowed us to meet our daily production of Surveying thirty Network closets on time. Executing our daily production of surveys led us to achieve 100% satisfaction rating from Air Force Bases.
- Organized weekly meetings with accounting to see how our vendors and staff were turning in all receipts for purchases of work-related items.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Regional Property Manager
Carlsbad Management Group
Norman, OK
12.2013 - 12.2016
- Developed, reviewed, and submitted property operating and capital budgets for 12 apartment complexes.
- Supervised work of 22 team members, offering constructive feedback on their work performance to ensure they reached apartments standards of excellence.
- Coordinated design meetings and decisions across three internal departments and teams.
- Involved in recruiting, hiring, training, and performance evaluations for marketing and sales staff. Also supervised their daily activities to ensure sales and maintenance daily quotas were being met.
- Reviewed operational records and reports to project sales and determine the profitability of each location.
- Communicated and worked with property managers to ensure that sales and customer service of 12 apartment complexes were meeting 8-10% increase each year.
- Spearheaded change in maintenance process that resulted in 15% productivity while saving costs on monthly inventory ordering of supplies.
Owner
First Auto Resource
100 48th ave n.w., Norman OK, 73072
11.2012 - 12.2013
- Founded and managed Digital Marketing Advertising for the automotive industry.
- Created a business development center that made follow-up phone calls for 12 dealerships to increase their customer satisfaction
- Managed day-to-day business operations.
- Implemented strategies that we used with the Automotive and Real Estate Industry. Organized mobile advertising campaigns to generate leads for their respective companies
- Created new mobile websites for clients that were trying to generate leads through the internet.
- Involved in recruiting, hiring, and interviewing potential employees. Administered D.I.S.C. Assessment and interpreted the results for management and potential candidates.
General Sales Manager
Bob Moore Nissan
3901 Journey Pkwy, Norman OK 79072
02.2010 - 09.2012
- Worked with managers to create a comprehensive training program for new sales associates that resulted in 18% in sales production.
- Worked with accounting office to create quarterly and annual sales advertising budgets ranging between $100,000 - 200,000 which consisted of radio, print, and online opportunities.
- Coordinated and led weekly meetings with owners and management staff to review expectations and progress of Sales and CSI reports
- Responsible for ordering over six million dollars worth of inventory to ensure we met company's sales objectives of 15% each quarter.
- Increased customer satisfaction survey by 32% because of new sales and delivery process.
- Involved in recruiting, hiring, and interviewing potential employees. Administered D.I.S.C. Assessment and interpreted results for management and potential candidates.
Education
Some College (No Degree) - Organizational And Leadership Program
Texas A&M University - Commerce
Commerce, TXHigh School Diploma -
Bellevue East High School
Bellevue, Nebraska05-1979
Skills
- Recruiting, Interviewing, Hiring
- Sales Management
- Sales and Leadership Training
- Organizational Leadership
- Strong interpersonal skills
- Effective Communicator and Speaker
- Policy/ Program Development
- Client Service
- Business Development
- Project Management
- Human Resource
- DISC Assessment Trainer
Certification
General Motors: Certified Management Trainer
Nissan America: Certified Management Executive
Certified DISC Assessment Trainer
Insurance License: (Life, Health)
Timeline
Internet Sales Agent
Landers Chevrolet of Norman
05.2023 - Current
President
Avery Hicks & Associates
03.2019 - Current
V.P. Of Business Development
Innovative Aftermarket Group
01.2018 - 02.2019
Project Management
General Dynamics Information Technology
12.2016 - 12.2017
Regional Property Manager
Carlsbad Management Group
12.2013 - 12.2016
Owner
First Auto Resource
11.2012 - 12.2013
General Sales Manager
Bob Moore Nissan
02.2010 - 09.2012
Some College (No Degree) - Organizational And Leadership Program
Texas A&M University - Commerce
High School Diploma -
Bellevue East High School