Avery Holt
Tampa,Florida
Summary
Highly motivated and experienced senior executive with a proven history of business development, sales management, marketing and strategy creation. Special expertise in building and leading teams, coordinating critical initiatives and de-escalating conflict. Adept at spearheading large-scale, multi-location projects and programs. Strong track record of success in managing customer experiences.
Professional with focus on claims evaluation and resolution. Adept at analyzing complex information, negotiating settlements, and ensuring compliance with regulations. Known for strong teamwork and adaptability, driving results in fast-paced environments. Skilled in customer communication, conflict resolution, and decision-making.
Overview
25
25
years of professional experience
Work History
Catastrophic Claims Adjuster
State Farm
01.2023 - Current
- Improved claim processing efficiency by evaluating policyholder information and applying insurance guidelines.
- Reviewed claims for accuracy, ensuring compliance with company policies.
- Enhanced customer satisfaction with timely resolution of claims.
- Analyzed complex claims to determine appropriate settlement options.
- Communicated with policyholders to clarify coverage details and resolve queries.
- Investigated claims for fraud prevention and accurate settlement.
- Managed time-sensitive claim processes to ensure timely payouts.
- Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
Co-Owner & Director of Operations
Kids R Kids Learning Academy
01.2006 - 01.2020
- Directed a high-volume preschool facility operation with a daily average of 290 attendees
- Established and implemented organizational structure and procedures; hired and trained a staff of over 40
- Employed marketing and sales strategies to exceed school enrollment goals by 25% year over year for 12 years
- Maintained attendee discipline and parent communications using conflict resolution and de-escalation techniques
Youth Development Specialist
Youth Opportunity (YO) Program
01.2003 - 01.2005
- Case manager for at-risk youth with an average caseload of 35-47 youth
- Conducted monthly school, home and work visits to meet with clients to identify their needs, career goals and conduct skills assessments used to develop goal plans and recommend resources
Onsite Remodeling Superintendent
The Beck Group
01.2000 - 01.2003
- Performed regular job site visits to provide direction for all general contractors for the interior remodel of two JP Morgan Chase Bank locations
- Reviewed budgets, plans and schematics to ensure deadlines were met and projects were completed at or below budget
Education
B.S. - Sociology, Communications
Florida State University
Skills
- Customer Experience Creation
- Sales Management
- Consultancies
- Marketing Strategy & Sales
- Negotiation skills
- Claims processing
- Insurance knowledge
- Documentation review
- Policy interpretation
- Time management
- Decision making
- Empathy and patience
Consultancies
Marketing Strategy & Sales, The M Group, Tampa, FL, 01/01/19, current
Timeline
Catastrophic Claims Adjuster
State Farm
01.2023 - Current
Co-Owner & Director of Operations
Kids R Kids Learning Academy
01.2006 - 01.2020
Youth Development Specialist
Youth Opportunity (YO) Program
01.2003 - 01.2005
Onsite Remodeling Superintendent
The Beck Group
01.2000 - 01.2003
B.S. - Sociology, Communications
Florida State University
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