Mark Gunter

• Answered customer questions regarding deductibles.
• Prepared summaries of damage, payments and policy coverage.
• Examined claims forms and other records to determine insurance coverage.
• Verified insurance claims and determined fair amount for settlement.
• Negotiated settlement agreements to resolve disputes.
• Fielded 80 calls per day

• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Reviewed/analyzed causation, negligence and damages for clients both plaintiff and defense. Specialized in finding highly qualified experts on high end/high damage cases.
• Optimized team hiring, training and performance.
• Devised processes to boost long-term profitability.
• Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
• Designed and built company computer program "Tracer" for quickly pulling up case activity.

Within 2 years became #2 adjuster nationwide. I felt, and still feel I was born to do this work.

• Worked with medical teams on smooth implementation of underwriting, personal interaction with physicians when claims occurred
• Assessed liability, company exposure and potential loss
• Developed close working relationships with defense attorneys to guard financial loss.
• Service, service, service
• Identified issues, analyzed information and provided solutions to problems
• Prepared variety of different written communications, reports and documents