Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nicolas Gutierrez

Gordonville,TX

Summary

Experienced insurance professional with expertise in claim investigation, damage assessment, and negotiation. Skilled in assessing properties, determining liabilities, and negotiating settlements. Known for attention to detail, observation, and documentation skills. Efficiently handles high case volumes while ensuring accuracy and care. Proficient in critical thinking, decision-making, and communication for smooth operations and client satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Inside Catastrophic Claims Adjuster

Liberty Mutual
Plano, TX
11.2022 - Current
  • Investigated property damage claims to determine coverage and liability.
  • Evaluated policy provisions, applicable laws, and other relevant information to determine claim payments or denials.
  • Analyzed claim data such as photographs, diagrams, witness statements, and police reports.
  • Examined estimates of repair costs for vehicles or buildings.
  • Prepared detailed written reports outlining investigation results.
  • Negotiated settlements with claimants to resolve disputes.
  • Communicated with customers via phone or email to update them on their claims status or answer questions they may have had.
  • Provided guidance to claimants regarding the claims process and documentation needed for payment processing.
  • Documented all activities related to a claim such as conversations with claimants or insurance representatives.
  • Monitored progress of outstanding claims ensuring timely resolution.
  • Attended training sessions periodically for continuing education credits.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.

Bilingual Auto Claims Representative Total Loss

Liberty Mutual
Plano, TX
10.2019 - 11.2022
  • Investigated and evaluated auto total loss claims to determine appropriate settlement amounts.
  • Developed and maintained relationships with insurance companies, claimants, repair facilities, salvage yards, and other related parties.
  • Prepared detailed reports that documented the claim evaluation process.
  • Verified accurate title transfer of vehicles declared a total loss.
  • Negotiated settlements with claimants while adhering to company guidelines and protocols.
  • Reviewed customer complaints to ensure proper resolution of disputes.
  • Analyzed relevant data such as policy limits, state laws, salvage values and repair estimates to calculate fair settlements.
  • Interpreted policies to accurately apply coverage language when evaluating claims.
  • Drafted letters to customers regarding claim status updates or resolution outcomes.

Department Manager

Lowes Home Improvement
Little Elm, TX
02.2013 - 11.2017
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Ensured compliance with all safety regulations in the workplace.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Worked closely with sales associates to complete tasks.

Education

Aviation Maintenance Technician - Airframe & Powerplant

Aviation Institute of Maintenance - Dallas
Irving, TX
06-2015

High School Diploma -

Little Elm High School
Little Elm, TX
06-2013

Skills

  • Automobile appraisals
  • Property claims
  • Insurance fraud expertise
  • Insurance policy coverage knowledge
  • Property adjusting
  • Claims file documentation
  • Settlement management
  • Advanced computer skills
  • Claims investigations
  • Legal Compliance
  • Claims Processing
  • Claims negotiation
  • Interviewing techniques
  • Coverage assessments

Certification

  • Texas All-Lines Adjuster’s License #2401010

Languages

Spanish
Native/ Bilingual

Timeline

Inside Catastrophic Claims Adjuster

Liberty Mutual
11.2022 - Current

Bilingual Auto Claims Representative Total Loss

Liberty Mutual
10.2019 - 11.2022

Department Manager

Lowes Home Improvement
02.2013 - 11.2017

Aviation Maintenance Technician - Airframe & Powerplant

Aviation Institute of Maintenance - Dallas

High School Diploma -

Little Elm High School

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Nicolas Gutierrez