Avery Hoyt
South Haven
Summary
Customer Service Representative with diverse industry experience, delivering high standards in hospitality and client engagement. Strong skills in time and resource management enhance customer experiences while promoting team efficiency. Focused on implementing solution-based improvements that drive organizational success.
Overview
8
8
years of professional experience
Work History
Waitress/ Bartender
The Lodge
South Haven
11.2021 - 09.2025
- Serviced food and beverage needs to elevate guest satisfaction.
- Accommodated guest requests to promote comfort and enjoyment.
- Cultivated relationships with guests to foster loyalty.
Beverage Cart
Point O’ Woods Golf and Country Club
Benton Harbor
05.2021 - 10.2022
- Assisted members with specific requests to enhance overall satisfaction.
- Prioritized tasks to maximize service efficiency in high-volume settings.
- Managed inventory records to ensure accurate stock levels and availability.
Waitress
Gull Lake View Golf Resort/ Blue Stem
Gull Lake
03.2019 - 04.2021
- Assisted guests with requests to ensure a memorable dining experience.
- Promoted events across all 6 courses/restaurants to increase guest engagement.
- Managed beverage cart operations, including money handling and inventory control.
Facility Manager
Xgolf
Kalamazoo
09.2018 - 04.2019
- Registered individuals and processed transactions to ensure smooth operations
- Maintained equipment and general area to ensure safety and functionality
- Prepared and served food and beverages to improve customer satisfaction
Sales Rep
Zeigler Honda
Kalamazoo
10.2017 - 08.2018
- Upsold products and identified negotiation opportunities to maximize sales potential.
- Interacted with guests respectfully to enhance customer satisfaction.
- Completed and organized paperwork to ensure operational efficiency.
Education
High School -
South Haven High School
South Haven, MI01.2015
Skills
- High-volume service
- Customer relationship management
- Crisis handling
- Event promotion
- Inventory control
- Efficient time management
- Multitasking
- Self-motivation
- Confidence and charisma
Timeline
Waitress/ Bartender
The Lodge
11.2021 - 09.2025
Beverage Cart
Point O’ Woods Golf and Country Club
05.2021 - 10.2022
Waitress
Gull Lake View Golf Resort/ Blue Stem
03.2019 - 04.2021
Facility Manager
Xgolf
09.2018 - 04.2019
Sales Rep
Zeigler Honda
10.2017 - 08.2018
High School -
South Haven High School