Avery Kirkwood
Hankamer,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
DHL Supply Chain
Houston , Tx
07.2021 - 07.2024
- Prepared welcome packages for new hires.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated daily log book with information about visitors entering the premises.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments and meetings for management team.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
Sandwich Artist
Subway
Anahuac, Texas
01.2021 - 05.2023
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Organized inventory for efficient restocking of products.
- Assisted team members during peak hours when necessary.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Greeted customers and provided product knowledge.
- Delivered superior customer service focused on quality and meeting customer needs.
- Answered guest questions, delivering most accurate, and updated information available.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients.
- Informed customers of regular deals or monthly specials to upsell orders.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Education
High School Diploma -
Anahuac High School
Anahuac, TX05-2022
Some College (No Degree) - Dental Assistance
The College of Health Care Professions
TXSome College (No Degree) - Dental Assistance
Lee College
Baytown, TXSkills
- Strong verbal and written communication
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Multi-worker and multi-line phone system management
- Customer service and interpersonal skills
- Client handling
- Organizational skills
- Team player and problem solving
- Appointment scheduling and calendar management
- Teamwork and collaboration
- Decision making
- Interpersonal communication
- Excellent communication
Affiliations
- Writing Music
- Reading
- Writing and typing short stories for fun
- Taking care of my dog
Accomplishments
- Perfect attendance
- Employee of the month
- Leadership award
Certification
I am working on my Dental Assistance certification right now.
Timeline
Receptionist
DHL Supply Chain
07.2021 - 07.2024
Sandwich Artist
Subway
01.2021 - 05.2023
High School Diploma -
Anahuac High School
Some College (No Degree) - Dental Assistance
The College of Health Care Professions
Some College (No Degree) - Dental Assistance
Lee College