Avery MCDAID
Orange Park,FL
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
4
4
years of professional experience
Work History
Host
Outback Steakhouse
08.2021 - 06.2023
- Distributed menus to guests, led to tables, and gave initial information about service staff or specials
- Helped service staff handle demand by distributing food and beverages
- Managed incoming calls during busy shifts
- Managed guest expectations by relaying information regarding hours, wait times, and specials
- Built positive relationships with other front-of-house and kitchen staff
- Answered phones promptly to record and confirm reservations
- Ensured compliance with health and safety regulations within the restaurant
- Supervised activities of dining room staff to maintain service levels and support guest needs
- Offered seating and other special accommodations to customers according to preferences and dining area volume
- Spoke with patrons to drive satisfaction with food and service
- Cleaned and restocked counter areas, replenished cash drawer, and checked server supplies to facilitate operations
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty
- Greeted guests upon arrival and provided them with menus
- Contributed to team efforts by accomplishing related tasks as needed
- Stocked server areas with supplies before, during, and after shifts
- Coordinated dining room staff workflow to foster prompt and courteous service
- Tracked seated guests and available seating using computer-based and mobile reservation software
Private Nanny
Barreto Family
06.2020 - 08.2021
- Maintain a safe and positive environment for an 8-year-old boy and 5-year-old girl
- Plan daily activities
- Prepare and serve meals
- Assist with summer school/camp lessons and assignments
AFTER SCHOOL YOUTH LEADER
YMCA
08.2020 - 06.2021
- Actively participates with all children in providing a program that meets the emotional, physical, and intellectual needs of both the individual child and the group
- Models appropriate interactions with the children individually and in groups and encourages their involvement in activities
- Models appropriate positive guidance techniques that include: redirection, positive reinforcement of children's efforts, anticipation, and elimination of potential problems
- Participates in planning with other staff to include lessons/activities within the framework of the assigned curriculum
- Maintains a good relationship with parents through regular communication and active participation in planned activities
- Participates in the maintenance of the facility to ensure it is clean at all times
- Demonstrated full understanding of ethical and legal responsibilities involved, treating clients fairly and respectfully
- Met with staff to discuss rules, regulations and work-related problems
Certified Lifeguard
Oakleaf Village CDD
06.2019 - 10.2019
- Monitored aquatic activities at the two community pools
- Responded to emergencies in a timely manner
- Provided assistance to pool guests as needed
- Various opening and closing duties
Education
Bachelor of Arts - History With A Minor in Criminal Justice
University of North Florida
Jacksonville, FL12-2024
Skills
- Effective communication
- Proficient in Google, Microsoft, and Adobe
- Writing, editing, and proofreading
- Public speaking
- Documentation skills
- Problem-solving
- Verbal and written communication
- Attention to detail
- Customer service
- Conflict resolution
- Team collaboration
- Communication skills
- Workflow coordination
- Time management
- Multitasking proficiency
- Telephone reception
Timeline
Host
Outback Steakhouse
08.2021 - 06.2023
AFTER SCHOOL YOUTH LEADER
YMCA
08.2020 - 06.2021
Private Nanny
Barreto Family
06.2020 - 08.2021
Certified Lifeguard
Oakleaf Village CDD
06.2019 - 10.2019
Bachelor of Arts - History With A Minor in Criminal Justice
University of North Florida