Avery Mullins
Pennsville
Summary
Skilled in managing operations services with focus on increasing efficiency and customer satisfaction. Solid background in overseeing daily operations, implementing process improvements, and coordinating cross-functional teams. Strengths include strategic planning, problem-solving, and team leadership. Impact made through successful streamlining of processes for enhanced productivity and reduced operational costs.
Im a Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Flexible hard worker ready to learn and contribute to team success.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
Work History
Operations Service Manager
Fourteen Foods, Dairy Queen
Ashland
06.2022 - 08.2025
- Managed daily operations of service teams to ensure customer satisfaction and successful completion of project.
- Trained staff on customer service and operational procedures.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Addressed customer questions and concerns regarding products and services.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Adhered to customer service standards to foster satisfaction and retention.
Education
Fairveiw Highschool
Ashland, KentuckySkills
- Project management
- Customer service
- Team building
- Staff training
- Quality assurance
- Service delivery
- Problem solving
- Conflict resolution
- Multitasking and organization
- Reliable and responsible
- Customer service management
- Positive attitude
References
References available upon request.
Timeline
Operations Service Manager
Fourteen Foods, Dairy Queen
06.2022 - 08.2025
Fairveiw Highschool