Avery Nelson
Union Grove,WI
Overview
2
2
years of professional experience
Work History
Veterinary Receptionist
Elmbrook Veterinary Clinic
Brookfield, WI
12.2023 - Current
- Managed phone system and greeted patients.
- Facilitated smooth daily operations by answering incoming calls and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping areas clean and tidy.
- Reduced wait times for clients by checking in patients when they arrived at the clinic.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maximized appointment availability by coordinating schedules between multiple veterinarians and clients.
- Entered data from pet records and office visits into computer system.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
Boarding Team Member
Elmbrook Veterinary Clinic
Brookfield, WI
11.2022 - Current
- Provided guidance to less experienced team members as a mentor, helping them develop their skills and confidence in performing critical tasks.
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
- Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
- Cared for physical and psychological needs of animals with regular walks and playtime.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
Education
Waterford Union High School
Waterford, WI06.2024
Skills
- Teamwork and Collaboration
- Telephone Etiquette
- Medical Recordkeeping
- Prioritization
- Payment Processing
- Initiative-taking
- Veterinary Medical Records Software
- Proficient in Impromed
- Cleanliness Maintenance
- Reception Area Maintenance
- Record Request Management
Timeline
Veterinary Receptionist
Elmbrook Veterinary Clinic
12.2023 - Current
Boarding Team Member
Elmbrook Veterinary Clinic
11.2022 - Current
Waterford Union High School