Avery Phillips
Wings Etc
Evansville,IN
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. I am a person with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service.
Overview
1
1
year of professional experience
Work History
Hostess
Wings Etc
Evansville, IN
03.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
Crew Member
McDonald's
Evansville, IN
05.2021 - 01.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Operated cash register to ring up final bill and process various forms of payment.
Education
No Degree -
North High School
Evansville, IN 05.2001 -
Skills
To-go order preparation
Additional Information
I am 16 years old. I am very smart. I care a lot about school and I am always planning for my future. I love being in school knowing I am going to big places. I have very good communication. I am nice, and respectful.
Timeline
Hostess
Wings Etc
03.2022 - Current
Crew Member
McDonald's
05.2021 - 01.2022
No Degree -
North High School
05.2001 -
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