Avery Shelley
Harvest
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Luigi's Italian Grill. Proven ability to engage guests and enhance satisfaction while efficiently handling cash transactions. Strong work ethic and a talent for multitasking ensure high-quality service in fast-paced environments. Committed to fostering positive relationships and delivering memorable experiences.
Overview
5
5
years of professional experience
Work History
Server
Luigi's Italian Grill
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Kiosk Worker
Kona Ice/Tom's Traveling Coffee
06.2024 - 09.2024
- Increased sales through effective product promotion and upselling techniques.
- Handled cash transactions accurately, resulting in minimal discrepancies during end-of-day reconciliations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled high-volume periods efficiently while maintaining excellent service quality for all customers.
- Consistently followed company policies and procedures to ensure compliance with health and safety regulations.
Front of House Employee
Taco Mama
11.2022 - 09.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Party Hostess
Miller Activity Center (MAC)
12.2021 - 05.2022
- Managed event timeline effectively, ensuring all activities occurred as planned without delays or interruptions in the schedule.
- Completed opening and closing checklists of facility to verify security of building.
- Supervised party area and delivery of services to verify guests complied with facility safety rules.
- Maintained accurate supply log of party supplies and submitted purchase requests to reorder supplies.
- Completed party checklist to confirm each party received contracted elements of party package.
- Handled event logistics, including room setup, and decoration arrangement.
Dance Teacher's Assistant
Tempo School of Performing Arts
09.2020 - 05.2021
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Provided constructive corrections to encourage students to learn steps and improve dancing.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Helped plan routines for recitals and performances.
Education
High School Diploma -
Madison County Virtual Academy
Huntsville, AL05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Kiosk Worker
Kona Ice/Tom's Traveling Coffee
06.2024 - 09.2024
Server
Luigi's Italian Grill
08.2023 - Current
Front of House Employee
Taco Mama
11.2022 - 09.2023
Party Hostess
Miller Activity Center (MAC)
12.2021 - 05.2022
Dance Teacher's Assistant
Tempo School of Performing Arts
09.2020 - 05.2021
High School Diploma -
Madison County Virtual Academy
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