Avery Sherwood
Eudora
Summary
Experienced Patient Care Coordinator that ensures high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator/Ophthalmic Tech
Acuity EyeCare Group Vision
Olathe, KS
01.2024 - Current
- Greets patients, customers, and vendors in a friendly and prompt manner.
- Answers multi-phone line with any inquiries, schedules appointments, gathers patient's demographics and insurance information while keeping HIPAA compliant.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Performs the pre-testing for doctors such as: records and maintains patient record files, completing proper coding procedures for payment collection, performs diagnostic testing using specialty equipment (OCT, Visual Field, Retinal cameras, etc.)
- Sent specialty referrals to Ophthalmologist, documents medical findings and communication between doctors and patient in EMR system and other clerical duties etc.
- Trained new staff on office procedures and patient care protocols, promoting consistency in service quality.
- Assisted customers with eyewear selections, providing personalized recommendations based on individual needs.
- Operated point-of-sale systems efficiently, processing transactions and handling customer inquiries effectively.
- Maintained up-to-date knowledge of optical products and trends to inform customers accurately.
- Recommended specific frames, lenses and lens coatings to suit client needs.
Ophthalmic Technician
Evernorth Care Group/Cigna
02.2023 - 01.2024
- Works with 15-20 patients a day to conduct routine eye exams, contact fitting/training and emergency eye care.
- Schedule appointments with patients, answers multi-phone lines, record appointment notes, get chief complaint, visual acuities, perform non-contact tonometry, visual field test, OCT pictures, and auto-refraction all within HIPAA guidelines.
Esthetician/Eyelash tech
Lashout Studio
02.2022 - 01.2023
- Always providing excellent customer service to clients, promotes and sells exclusive retail products for clients at home usage and aftercare.
- Performs consecutive quality and professional eyelash extensions services that were specified to each client per the consultation.
- Upholds the standards of sanitation and sterilization as directed by state law and the studio’s policies and procedures.
- Ran the front desk which included but not limited to booking and confirming client’s appointments and processing payments.
Education
High school -
01.2016
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Attention to detail
- Patient documentation
- Patient safety
- Documentation
- Filing and recordkeeping
- Office administration
- Listening skills
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
- Relationship building
- Product sales
Timeline
Patient Care Coordinator/Ophthalmic Tech
Acuity EyeCare Group Vision
01.2024 - Current
Ophthalmic Technician
Evernorth Care Group/Cigna
02.2023 - 01.2024
Esthetician/Eyelash tech
Lashout Studio
02.2022 - 01.2023