Avery Thompson
Davenport,IA
Summary
Dependable team player and leader with a track record of achieving optimal levels of personal performance and accomplishment. Customer service oriented and collaborative learner. Excellent communicator and trusted coach to peers, customers, students, and subordinates. My experience, involvement, skills, and expertise include
Overview
10
10
years of professional experience
Work History
Patient Services Specialist
Core Dermatology
Davenport, IA
11.2024 - Current
- Assisted with scheduling patients, verifying insurance, processing prior authorizations, and managing medical billing tasks to streamline office efficiency.
- Supported dermatology and medical spa operations to enhance patient experience and service delivery.
- Contributed to tracking leads, coordinating referrals, providing patient support, optimizing office workflow, ensuring documentation accuracy, and enhancing billing collections and sales performance.
Receptionist and Physical Therapy specialist
QC Wellness Group
Davenport, IA
10.2023 - 11.2024
- Administered patient treatment using equipment and techniques for spinal conditions, knee injuries, nerve conditions, and general health improvement, including IDD, cryotherapy, acoustic wave therapy, and electroanalgesia devices.
- Coordinated clerical operations by scheduling appointments, filing records, collecting and entering patient demographics, verifying insurance, processing payments, handling billing, answering phone calls, and relaying treatment recommendations to doctors, ensuring smooth patient flow.
- Ensured compliance with HIPAA requirements while managing sensitive documents with discretion and accuracy.
- Developed and managed marketing and lead records to attract new patients, achieving over 75% conversion rate into long-term patients.
Office Administrator
Metabolic Research Center
Muncie, IN
04.2023 - 10.2023
- Managed administrative workflows including filing, scheduling, data entry, patient records, and inventory tracking while serving as main point of contact through multi-channel communications to ensure efficient operations.
- Supported patient consultations for medical weight-loss counseling, facilitating a positive experience and contributing to patient satisfaction.
- Coordinated outreach initiatives, monthly promotions, and advertising activities to enhance community engagement and visibility.
- Relocated to Iowa for a personal move.
Benefits Consultant
Aflac
Muncie, IN
04.2022 - 01.2023
- Supported business owners, managers, and insurance brokers statewide by providing insurance agent support, processing claims, and maintaining client accounts while actively prospecting for new clients.
- Delivered educational presentations and conducted one-on-one meetings with clients and management teams to enhance understanding of insurance products and services.
- Engaged with company executives and attended conferences across Indiana to align on business initiatives and strengthen partnerships.
Lead Teacher
Countryside Child Care
Muncie, IN
01.2021 - 05.2022
- Planned and implemented developmentally appropriate activities to engage Pre-K students in learning.
- Created a safe, inclusive space for children to explore and learn freely.
- Implemented classroom management strategies to maintain a positive environment.
- Assessed children's developmental milestones through observation and evaluation.
- Organized activities that promoted social skills and teamwork among students.
- Utilized educational tools and resources to enhance learning experiences.
- Collaborated with parents to discuss student progress and address concerns.
Waitress
Brothers Bar and Grill
Muncie, IN
07.2020 - 11.2020
- Delivered outstanding customer service in fast-paced dining environment, contributing to positive guest experiences.
- Took and processed orders efficiently using a point-of-sale system.
- Addressed customer complaints swiftly to improve overall dining satisfaction.
- Coordinated with team members to maintain efficient service flow during peak shifts.
- Maintained cleanliness and organization of dining area and tables.
- Assisted kitchen staff by communicating special requests and dietary needs.
- Handled cash transactions accurately and managed payments effectively.
Pre-k teacher & Receptionist
Mini Marauder Preschool
Fortville, IN
08.2018 - 07.2020
- Planned and implemented developmentally appropriate activities to engage Pre-K students in learning.
- Implemented hands-on, play-based strategies for experiential learning.
- Promoted positive behavior through consistent application of reinforcement strategies, fostering a supportive learning environment.
- Supervised recesses and lunch periods while ensuring safety of all students.
- Facilitated communication between support staff and families, ensuring comprehensive support for children's development.
- Organized activities that enhanced social skills and teamwork, contributing to a collaborative classroom culture.
- Participated in professional development activities to stay abreast of current trends in early childhood education.
- Assessed student progress through observation, documentation, and portfolio review.
Caretaker / Nutritional Tech
Westminster Village North
Lawrence, IN
06.2017 - 11.2017
- Provided compassionate care to elderly patients in a nursing home setting.
- Assisted residents with daily activities and personal care needs.
- Monitored health conditions and reported changes to nursing staff.
- Supported team with meal preparation and serving for residents.
- Created opportunities for residents to connect and engage with each other for improved mental health. in social activities to promote well-being.
- Demonstrated excellent communication skills when interacting with both staff members and residents.
- Maintained cleanliness and organization in resident living areas.
Crew member
Hamilton 16 IMAX theater
Fishers, IN
08.2016 - 12.2016
- Provided exceptional customer service to enhance guest experiences.
- Assisted with concessions, preparing snacks and beverages efficiently.
- Operated ticketing systems for accurate sales and entries.
- Monitored theater screenings for adherence to safety protocols.
- Managed cash and credit transactions and balanced registers after shifts.
- Processed refunds or exchanges for dissatisfied customers who had purchased tickets or concessions.
- Restocked concession stands with food, drinks, napkins, and utensils throughout each shift.
- Conducted regular inventory checks to manage supply levels effectively.
- Performed ushering duties and assisted customers with seating.
Education
Insurance License -
01-2022
Course completion -
Ivy Tech
01-2020
Diploma -
Mt. Vernon H.S.
Fortville, IN05-2019
Skills
- Insurance verification & prior authorization workflows
- Medical billing & CPT/ICD coding fundamentals
- Patient account management & payment processing
- HIPAA compliance & medical documentation standards
- Lead tracking
- Referral coordination
- Proficient with MS Office software, Google software, etc
- Data entry
- Type 50 wpm
- Experienced in office settings as well as field settings
- Excellent problem solving
- Team collaboration
- Effective communication
Timeline
Patient Services Specialist
Core Dermatology
11.2024 - Current
Receptionist and Physical Therapy specialist
QC Wellness Group
10.2023 - 11.2024
Office Administrator
Metabolic Research Center
04.2023 - 10.2023
Benefits Consultant
Aflac
04.2022 - 01.2023
Lead Teacher
Countryside Child Care
01.2021 - 05.2022
Waitress
Brothers Bar and Grill
07.2020 - 11.2020
Pre-k teacher & Receptionist
Mini Marauder Preschool
08.2018 - 07.2020
Caretaker / Nutritional Tech
Westminster Village North
06.2017 - 11.2017
Crew member
Hamilton 16 IMAX theater
08.2016 - 12.2016
Insurance License -
Course completion -
Ivy Tech
Diploma -
Mt. Vernon H.S.