Marisa Madden
La Marque,TX
Summary
Personable administrative professional with over 10 years of experience in patient services, billing, insurance verification, and financial screening. Committed to facilitating patient access, coordinating financial arrangements, and delivering exceptional customer service. Proven ability to process registrations, verify insurance benefits, and guide patients through billing processes to maximize reimbursement and patient satisfaction. Recognized for academic achievement, including making the Dean's List.
Overview
20
20
years of professional experience
Work History
Patient Services Specialist II
University of Texas Medical Branch, GI & MDA
06.2024 - Current
- Lead a team of patient services specialists, ensuring smooth clinic operations and high patient satisfaction.
- Perform patient registration functions, verifying demographics and insurance coverage in compliance with departmental procedures.
- Screen patients for financial responsibility, including collection of deposits and guiding patients to financial assistance programs.
- Process predetermination insurance requests for providers, ensuring coverage and reimbursement.
- Coordinate referrals and obtain prior authorizations to facilitate timely patient access to services.
- Serve as a resource for patients and healthcare professionals regarding billing, insurance, and financial responsibilities.
- Maintain quality assurance standards, correcting errors promptly, and ensuring departmental productivity goals are met.
Patient Services Specialist I
University of Texas Medical Branch, GI
01.2023 - 06.2024
- Managed patient registration, eligibility verification, and documentation for third-party payers.
- Educated patients on billing processes, out-of-pocket costs, and available financial assistance.
- Facilitated appointment scheduling, reminder calls, and follow-up to enhance patient engagement.
- Collaborated with clinical staff to resolve authorization issues and streamline patient access to services.
- Ensured compliance with Medicare and third-party coverage requirements.
Owner & Manager
Rose Petal Flowers
02.2014 - 12.2022
- Managed financial transactions, customer relations, and staff scheduling.
Business Coordinator
UTMB Institute of Clinical and Translational Research
01.2009 - 09.2010
- Supported department operations, organized events, and prepared reports.
Billing Specialist
University of Texas Medical Branch, Physician Billing Services
12.2007 - 12.2008
- Managed billing correspondence, including processing and rebilling claim rejections, and pulling Explanation of Benefits (EOBs).
- Supported Medicaid claims processing, ensuring accurate and timely submission of reimbursements.
- Assisted in process improvement initiatives, enhancing departmental workflow and accuracy.
Patient Service Representative
Hospital Patient Finance, UTMB
11.2006 - 12.2007
- Managed patient billing, insurance verification, and authorization for inpatient claims.
- Resolved billing denials, submitted appeals, and coordinated payment collections.
- Maintained patient confidentiality and compliance with HIPAA regulations.
Accounting Clerk II
OB-GYN Department
05.2005 - 11.2006
- Assisted with daily financial processing and reconciliations.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
05.2026
Administrative Support Certificate - undefined
Galveston College
12.2011
Skills
- Patient Registration & Demographic Verification
- Insurance Verification & Authorization
- Financial Screening & Cash Collection
- Healthcare Billing & Reimbursement
- Customer Service & Patient Advocacy
- Referral Coordination & Prior Authorization
- Quality Assurance & Compliance
- Epic Revenue Cycle
- Predetermination Insurance Processing for Providers
- Team Training & Mentoring
- Microsoft Office Suite & Healthcare Software
Timeline
Patient Services Specialist II
University of Texas Medical Branch, GI & MDA
06.2024 - Current
Patient Services Specialist I
University of Texas Medical Branch, GI
01.2023 - 06.2024
Owner & Manager
Rose Petal Flowers
02.2014 - 12.2022
Business Coordinator
UTMB Institute of Clinical and Translational Research
01.2009 - 09.2010
Billing Specialist
University of Texas Medical Branch, Physician Billing Services
12.2007 - 12.2008
Patient Service Representative
Hospital Patient Finance, UTMB
11.2006 - 12.2007
Accounting Clerk II
OB-GYN Department
05.2005 - 11.2006
Administrative Support Certificate - undefined
Galveston College
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
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