Daniela Hunt
Nemours
Ocoee
1
Language
18
years of professional experience
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Patient Services Specialist II
1 Year 10 Months- Facilitated patient check-in processes, ensuring accurate data entry and verification to support efficient patient flow.
- Managed insurance verification processes, maintaining compliance with healthcare regulations and policies.
- Collect, verify and maintain patient insurance information, including authorizations and referrals.
- Enhanced patient experience by promptly addressing inquiries and resolving issues, contributing to patient satisfaction.
- Answered phone calls promptly and courteously, ensuring positive communication with patients.
- Collect co-pays, deductible, co-insurances and balances on accounts and end of day balances.
- Collect co-pays, deductibles, co-insurances and balances on accounts and end of day balances.
- Managed scheduling of appointments, confirming visits and preparing charts with necessary paperwork, optimizing office operations.
Call Center
3 Years 7 Months- Documented and managed patient information in computer system.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Secured insurance verification and authorization to ensure financial clearance of patient accounts.
- Answered patient questions and fielded complaints to resolve issues.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Clarified policies, procedures, and services for patients to enhance understanding and compliance.
- Obtained informed consent and payment documentation from patients and filed in the system.
- Scheduled patient appointments over the phone and in person, maximizing productivity.
- Executed thorough documentation verification to prevent critical errors affecting care delivery and payment processes.
- Provided helpful assistance by anticipating and responding to the needs of patients and family members.
Office Manager
4 Years 4 Months- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Administered payroll and maintained proper documentation of employee personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Oversaw tracking and ordering of office supplies to ensure availability. and placed new supply orders.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Interpreted and communicated work procedures and company policies to staff.
- Delegated work to staff, setting priorities and goals.
Customer Service Executive
7 Months- Responsible for providing excellent levels of customer service to resolve hotel and customer queries, both over the phone and emails. Management of customer complaints regarding overbooking and hotel amenities.
Front Desk Agent
2 Years 11 Months- Facilitated successful front desk operations for high-volume hotel.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Offered dining information and helped guests organize local activities to enhance stay.
- Input customer data into reservation systems and updated to reflect room changes.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Posted charges, updated accounts and issued bills to departing guests.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Responded to inquiries and room requests made online, by phone and via email.
- Stayed current on local attractions and special events to help guests with entertainment options.
Front Desk Agent
1 Year 8 Months- Responsible for the processing of customer relationship management transactions, including reservations, billing anditinerary planning. Experienced in both front desk and call center processing
Retail Sales Associate
3 Years 3 Months- Responsible for customer service and merchandise/ inventory stocking at high volume location within Walt Disney World. Responsibilities also included performing periodic financial audits and conducting orientation and training of new employees.
Education
Bachelor of Science - Industrial Relations
Skills
Appointment scheduling
Patient confidentiality
Insurance verification
Professionalism and ethics
Electronic health records
Languages
Spanish
Native/ Bilingual
Education and Training
other
Timeline
Patient Services Specialist II
Nemours
10.2024 - CurrentRead More
Call Center
First Choice Pediatrics
03.2021 - 10.2024Read More
Office Manager
First Choice Pediatrics
11.2016 - 03.2021Read More
Customer Service Executive
Booking.com USA
04.2016 - 11.2016Read More
Front Desk Agent
Wyndham Hotel
05.2013 - 04.2016Read More
Front Desk Agent
Royal Plaza Hotel
03.2011 - 11.2012Read More
Retail Sales Associate
Planet Hollywood
04.2008 - 07.2011Read More
Universidad Dr Rafael Belloso Chacin
Bachelor of Science from Industrial Relations
Read More