Danada Elliott
Dallas,NC
Summary
Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Services Specialist II
CaroMont Medical Group
02.2023 - Current
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Inputted accurate patient insurance, billing and payment information in Epic.
- Contacted insurance company to verify patient coverage before visit.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Trained new staff on filing, phone etiquette and other office duties.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Used Epic to schedule appointments.
Customer Service Representative
Signature Performance
05.2022 - 02.2023
- Handled veterans and veterans representative inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Sending approval or denials of authorization by email or fax to Emergency room providers.
- Reaching out to providers to obtain more information in regards to visit such as ICD-10 codes.
Medical Screener
Grifols Biomat USA
08.2018 - 07.2020
- Obtained patient vitals such as height, weight and blood pressure.
- Registered new and current donors and conducted series of screening procedures to determine suitability for plasma donations.
- Utilized finger sticks and screening equipment to check hematocrit and protein levels.
- Answered questions and provided appropriate assistance and communication to callers.
- Opened and updated files with current donor information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Inspected equipment for defects and completed basic repairs.
- Training new staff.
Medication Aide
Unlimited Possibilites
01.2016 - 06.2018
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Administered medications to patients and remained vigilant for negative side effects.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Counted and recorded medication inventory routinely to maintain medication security and control.
Customer Service Representative III
Xerox
07.2012 - 12.2015
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of lover 50 customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cross-trained and backed up other customer service managers.
- Trained staff on operating procedures and company services.
Medical Office Supervisor
Lake Wylie Assisted Living
08.2008 - 06.2012
- Scheduled, rescheduled, and cancelled appointments for Residents.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Reviewed and sent medical records to other physicians upon request.
- Managed appointments, registrations and patient relations in busy medical office.
- Pulled charts and prepared for nurse and doctor assessment.
- Verified benefits and worked with insurance companies to obtain payments.
- Trained all new employees on records management system.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Associate of Arts - Pharmacy Technology
Cleveland Community College
Shelby, NC06.2015
Skills
- Document Filing
- Patient Information Collection
- Chart Pulling
- System Updates
- Insurance Information Collection
- Payment Collection
- Medical Insurance
- Patient Registration
- Office Administration
- Obtaining Authorizations
- Appointment Scheduling
- Appointment Confirmation
Certification
- Certified Notary
- Medication Aide
- Cpr
Timeline
Patient Services Specialist II
CaroMont Medical Group
02.2023 - Current
Customer Service Representative
Signature Performance
05.2022 - 02.2023
Medical Screener
Grifols Biomat USA
08.2018 - 07.2020
Medication Aide
Unlimited Possibilites
01.2016 - 06.2018
Customer Service Representative III
Xerox
07.2012 - 12.2015
Medical Office Supervisor
Lake Wylie Assisted Living
08.2008 - 06.2012
Associate of Arts - Pharmacy Technology
Cleveland Community College
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