Colby Williams
Patient Services Specialist
Tafton,PA
Summary
Authorized to work in the US for any employer. Effectively and efficiently works well in demanding and fast-paced environments by taking initiative, accepting responsibility, and making decisions that put the customer first. Provide organizational leadership by utilizing multitasking skills and offering timely customer service. Recognized for expert customer service abilities with proven ability to grasp client issues quickly - Meeting and exceeding customer expectations. Excellent experience in relationship building and customer service as well as an outstanding interpersonal and organizational skills. Recognized for ability to perform well in difficult situations while following tasks through to 100% completion. Well-honed communication skills and effective in developing working relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Services Specialist
Pathema GX Lab
Tafton, PA
07.2020 - 02.2022
- Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
- Assisted patients through completion of at-home buccal swab kits.
- Scheduled appointments with genetic counselors to maintain continuous care for patients and facilitate specific treatment plans.
- Regularly contacted providers offices to acquire approval for various genetic tests.
- Coordinated care between patient and doctor while upholding strict compliance regulations.
- Communicated effectively with providers offices to collect supporting documentation for medical necessity and regularly reviewed documents received
Fine Dining Server
Settlers Inn
Hawley, PA
04.2021 - Current
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Insurance Specialist
OneHealthDirect
Clearwater, FL
01.2019 - 01.2020
- Verified Insurance to Qualify patients for different treatment plans suited to their medical needs
- Answering questions from patients while filling in all the information into a computer
- Successfully transition patients to specific plans that best suits their lifestyle and health needs
- Have Excellent oral and verbal skills, as well as the ability to multi-task and assign priority levels
- Obtaining information from patients including name, address, and different payment types
- Explaining prices and services to the patients.
Server
Bob Heilmans Beachcomber
CLEARWATER, FL
03.2018 - 02.2019
- Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness
- Navigated job responsibilities and completed regular tasks
- Comfortable in high volume food service while still producing exceptional results
- Trained in usage of handheld POS
- Matched beer and wines with menu items and guest preferences
- Provided high quality fine dining service with professional mannerism and charisma.
Education
Pennsylvania College of Technology
Williamsport, PAWallenpaupack Area High School
Hawley, PASkills
Document filing
Customer Relations
Multitasking Abilities
Interpersonal Communication
Excellent written and oral communication
Certification
HIPAA Certified and Compliant
Timeline
Fine Dining Server
Settlers Inn
04.2021 - Current
Patient Services Specialist
Pathema GX Lab
07.2020 - 02.2022
Insurance Specialist
OneHealthDirect
01.2019 - 01.2020
Server
Bob Heilmans Beachcomber
03.2018 - 02.2019
Pennsylvania College of Technology
Wallenpaupack Area High School