A dedicated employee with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Cold Stone Creamery
01.2021 - Current
Supervised day-to-day operations to meet performance, quality, and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Team Leader
1000 Degrees Pizzeria
09.2019 - 01.2021
Supervised team members to confirm compliance with set procedures and quality requirements.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Built strong relationships with customers through positive attitude and attentive response.
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
Associate of Arts - Business Administration And Management
Valencia College
Orlando, FL
05.2026
High School Diploma -
West Orange High School
Winter Garden, FL
05.2020
Skills
Money Handling
Customer Relations
Team motivation
Product and service knowledge
Task Delegation
Team Leadership
Decision-Making
Customer Service
Timeline
Assistant Manager
Cold Stone Creamery
01.2021 - Current
Team Leader
1000 Degrees Pizzeria
09.2019 - 01.2021
Associate of Arts - Business Administration And Management