Avery West

Established total customer satisfaction experience.

• Assisted customers on account inquire as well as resolved issues regarding their accounts
• Also informed the customer of new products offered by ATT as well as assisting the customer in sales orders for new products ranging from Wireless Phones to TV and Internet services
• I became an Assistant Manager and assisted reps with questions they and resolving issues
• Also worked Manager relief shits when a Manager was out of the office
• Took on several projects within the company as well as winning top rep awards

• Lead and guide young me to higher levels of basketball and life goals
• Organize practice workouts, motivational talks, and coordinated group outings

• Coordinate practice schedules, travel scheduled and basketball trainings
• Computer work including weekly emails, data base on paid and unpaid athletes, as well as sent out monthly invoices with cost of upcoming monthly activities
• Coordinate travel arraignments for the group
• Gave assistance with contacting college coaches
• Provide excellent customer service skills in an ever changing environment
• Started the organization group and tracking the record of success

• Lead sales man on individual basketball lessons and trainings
• Provided outstanding customer service skills as well as basketball training
• Responsible for finding teams to participate in tournaments at our facility
• Gym maintenance and open/close procedures

• Provide data entry on weekly activities
• Responsible for providing the youth in the program with education assistance
• Creatively come up with recreational educational ideas and opportunities for the kids
• Worked out in the community hands on, as well as closely with local community schools
• Worked several Holiday events including: Zilker Trail of Lights and Juneteenth Festivals